Johan Varleite Email & Phone Number

Canada

Lead a team of 45-50 team members to turn around an 18 Million CAD revenue-generating Best Buy store to become one of the highest and consistently performing stores in Canada through strong values-based leadership, by developing a robust team culture of trust, empowerment, learning, and engagement, and by ensuring a high standard of operational execution in every facet of the business resulting in the store growing to become a 22 Million CAD revenue-generating business. Key Contributions:• Developed an underperforming team to become one of the highest performing stores resulting in our team becoming one of only two stores in the entire of Canada to achieve all six KPI’s exceeding expectations for the year 2023. • Increased Operating Income of the store by 18% over a two-year period (FY 2021-2023) since joining the store and achieved the highest 4-Wall Sales % to Budget in the country for 2022 earning the store an exceptional trophy.• Store was awarded 10 Trophies across the two years for consistent and exceptional results of various KPI’s creating a sense of pride and a winning mentality for the team. • Attracted and grew talent by personally taking charge of hiring, on-boarding, training, and coaching of team members enabling the store to not only promote from within but to also become an exporter of high potential talent and future leaders for other Best Buy stores and Headquarters.• Increased engagement of the store from 72 to 82 (GLINT Engagement Index) and increased response rates from 69% to 83% within a year of joining the store. Converted the top three opportunities: Growth, Recognition, and Opinions Count to become the store’s greatest strengths. • Represented a District of 11 stores as the Diversity, Equity, Inclusion, and Belonging Captain to ensure DE&I initiatives and company programs were communicated, implemented, and executed across the District.

Started in a part-time position in sales, quickly learned, grew, and adopted the company values that led to leadership positions starting as a Training Captain, then as a Connected Solutions Senior, and then promoted to a Sales Supervisor for the Home Solutions department. Lastly, was promoted to Assistant Store Leader (Sales Manager) where I had the privilege of successfully leading several specialized sales teams in three different stores.Key Contributions:• Earned the “Top Sales Floor Lead” award for May 2019 as a new Sales Manager in-training in a new store• Created tools for leaders to aid in people development on company programs, sales skills, and mental wellness. This tool was then distributed to the entire District to aid in people development• Recognized for creating and facilitating high quality trainings that were executed on a weekly/monthly basis that directly impacted business results. The training materials developed made a District-level impact• Developed multiple leaders under my purview that went on to be promoted to Senior, Supervisory, and Manager level positions. Until today, I continue to act as their mentor and am their go-to resource for advice• Recognized for developing a strong customer-centric sales culture within various teams by living and teaching the company values, instilling strong behaviours and processes, and inspiring the team to achieve business goals by developing a customer first mindset• Recognized by District leadership for my ability to manage high-pressure and challenging situations and was given the opportunity to take on a challenging store location due to my ability to tactfully deescalate situations with a calm, diplomatic, and in-control demeanor

Vancouver, Canada Area

Key Contributions:• Received consistently strong personal Net Promoter Score (NPS) performance since joining Best Buy and received “Be Amazing” award from company President and COO for delivering exceptional customer service• Received the “Top Sales Floor Lead” award in September 2018 and December 2018 for achieving business targets during designated sales floor shifts • Initiated the development of a new Home Solutions training programs (HANG Sheet and GRID Notes Guide) that drastically reduced customer issues and improved sales processes• Led, trained, coached, and developed a strong sales culture with a team of 10 associates that continue to surpass business targets. For the fiscal month of February 2019, our department scored highest in the District for Geek Squad Protection sales at 12% and achieved a stellar NPS of 86.4% with 44 Samples for the month• Led sales team to achieving one of the highest financial results in the country, which resulted in the store winning the annual “Achievers” award• Achieved #1 in the district out of around 300 associates on the “Sell More Sell Better” sales tracking board within two months on the job and became the only one out of two associates in-store to reach CAD $100,000 in revenue with a Triple Green scorecard• Accomplished consistent sales performance month-to-month as a Senior with double-digit performance in both Geek Squad Protection (GSP) and Geek Squad Service penetration• Oversaw the entire store’s learning and development from the associate level to upper management, accomplishing a double-digit improvement in learning and bringing the store’s learning KPI to 93%

Vancouver, Canada Area

Vancouver, Canada Area

Vancouver, Canada

Hired to perform a follow-up market research and service fit analysis project to ascertain whether there was an opportunity for the company to expand to a new client segment. Key Contributions:• Performed extensive research on the commercial real estate sector in Vancouver to provide metrics on size of new client market in comparison with current client segment• Researched commercial real estate trends in Vancouver and Canada and extrapolated potential growth areas of opportunity that have strategic fit with current service offerings, capabilities, and where the company could create new value for commercial clients• Identified and generated a list of potential commercial real estate developer clients for future business development activities• Identified a new subset of potential clients in the form of other real estate service companies• Presented findings via a PowerPoint to department heads of Social Media/Marketing, Rendering, Business Development and top management

Penang, Malaysia

Hired to work under the Director of Strategy and Planning to support a cross-functional team with business development, project planning, marketing strategy development, market research and other supporting activities in preparation for the launch of the Rice Miller Hotel and Residences. Key Contributions:• Developed a brand definition mind map that encapsulated the DNA of the Rice Miller brand and pitched it to top management to strategize for future international expansion• Conceptualized, pitched and initiated a digital presence project to develop AGB’s social media and digital media presence• Conducted extensive research on incoming investment and growth in Penang to create a fact sheet for managing director to present to Bank Pembangunan (Malaysia Development Bank) to secure a major loan for the project at-hand• Conducted primary research on Penang city life to ascertain and provide proof to Bank Pembangunan that AGB’s Hotel and F&B (Food and Beverage) business plan is commercially viable, ahead, and at par with her competitors • Created and formatted a decisive PowerPoint presentation for top management to secure Bank Pembangunan’s buy-in that would impact loan decisions• Spearheaded the conceptualization of the Rice Miller residence, retail, and general landing page websites with a detailed design brief for each website to be presented to developers• Managed the sourcing, vetting and approval of eight different website developers, and conducted a quotation process for a project worth approximately RM 75,000 (USD 18,500)• Performed research on Penang’s commercial, retail and residential rental market, and provided a market analysis for Strategy and Planning Director using Excel• Sourced a property management software system that was to become a focal feature for the Rice Miller residential project to help streamline property management costs and logistics

Vancouver, Canada Area

After achieving top of the class grades in a Business Computer Applications course that covered the application of Microsoft Office suite tools (Excel, Word, and PowerPoint), I was approached by the instructor to help with marking his classes.Key Contributions:• Marked 55 class assignments on the use of Microsoft Office applications and provided written constructive feedback within a one-week turnaround• Constructed a standardized and automated mark-sheet in Excel for each assignment, increasing efficiency and producing a detailed grade breakdown for students as well as allowing for more accountability to both students and instructor• Communicated with instructor on a bi-weekly basis to understand and exceed his expectations, by providing feedback on class progress, providing individually organized mark-sheets for the instructor’s convenience and by delivering on expectations before deadlines• Conducted both objective and subjective type marking with precision and fairness by communicating with instructor on a frequent basis to meet his expectations• Provided thorough constructive feedback to help students understand their mistakes and help improve their skills by giving recommendations on what they could have done instead• Marked students’ PowerPoint’s based on professional presentation design, the quality of media used, content layout and the use of technical tools such as the Master Slide function• Corrected students use of Excel tools such as charts, calculations, functions, pivot tables, as well as judge their use of formats and professional presentation skills• Marked student skills with Word tools such as margins, columns, implementation and alterations of images, use of Word Art, and assessed their attention to detail concerning spacing and overall layout

Penang, Malaysia

• Provided customer service by communicating extensive knowledge on Sony products and educating customers on new technology• Improved store profitability by increasing sales by up to 10%• Generated up to RM15,000 of sales through promotion of a wide range of Sony products• Assembled and upgraded computer hardware for customers• Installed software such as operating systems, anti-virus and Windows applications• Troubleshot issues with software and hardware on the spot so that customers can understand the problem

Bachelor’S Degree, International Business Management (Bba), 4.06 On A 4.33 Cgpa Scale

• Graduated with Distinction • Awarded the International Education Scholarship for academic excellence • Key Courses: Financial Accounting.

Bachelor'S Degree, Business/Commerce, General

• UBC Presidential Entrance Scholarship, (2009) • Transferred 56 credits to Langara College

High School, International Baccalaureate (Ib) Program

• Awarded the prestigious Governors Cup of Excellence (2009) for exceptional service to the school as a coach, mentor, Head Prefect, House.