Make sure every processes in the organization is working smoothly and on time.Overseeing internal operating controls, and practices. And recommending changes and enhancements to existing policies and controls to make sure they are current, adequate, functional and utilized in accordance with standards established by the company.To check whether department/branches are following the processes as per guidelines implemented by the organization.To strengthen the process by reviewing the process flow and re-engineer the same by using the techniques and Brain Storming SessionsIdentifying business process risks. Identify loopholes and recommend risk aversion measures and cost savingsTo assess the Risks involved in the process followed within the organization and fill the gaps by putting the reliable control in place.Documenting the results of the evaluationsDevelop annual plansPrepare and present reports that reflect audit’s results and document processReconciliation Review and Validation

Manage a team of 7 IT-Help Desk ExecutiveScheduling the Help Desk executives to provide a 24x7 operationSetting goals and objectivesFollow up on urgent technical issuesAddress issues escalated by team membersMonitoring productivity of team members to make sure they are working at their optimal best.Prepare daily, weekly, monthly and yearly reports for the developments in different projects in the department.Define and implement Help Desk policies, procedures and best practices.Provide support to the remote office during their maintenance schedules.Prepare Incident report for every breach in SLA.Providing a climate for motivationCreating a supportive working relationshipEmphasizing continuing developmentProviding opportunities for future growth and advancementHiring and Training of new employee.

Manage a team of 4 IT-Help Desk ExecutiveEvaluate team performancePreparing Productivity reportsCoordinating with the US IT Operations team to stay updated on all the changes in our international locations

Provided computer help desk support via telephone communications with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Provided help to business partners regarding their technical problems and informing the concerned person about the issue.Monitoring EmailsMonitoring Live ServersCustomer Relationship Management