Johara Belle Belmonte Email and Phone Number
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than 4 years of experience in providing analytic reports and maintaining the quality performance of different representatives. I have also experience managing and leading teams across multiple lines of business. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Managing reports/people and making organizations successful.
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Quality AnalystTata Consultancy Services Nov 2023 - PresentPampanga, Central Luzon, Philippines -
Quality AnalystMy Own Staff May 2023 - Nov 2023Pampanga, Central Luzon, Philippines -
SupervisorProbe Group Mar 2021 - Jun 2023Pampanga, Central Luzon, PhilippinesAssist in the formulation of targets for individuals and teams action plansAnticipate escalation and take over calls when neededMonitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessaryEnsure adherence to policies for attendance, established procedures etcPrepare monthly/annual results and performance reportsPreparing reports and analyzing data to assist management as they determine call center goals -
Quality AnalystSutherland Aug 2018 - Mar 2021Pampanga, Central Luzon, Philippines**Promoted**Monitor calls and report data and trends to the management teamGather and track individuals and team progress using a quality tracking data management systemParticipate in client and consumer listening initiatives to discover consumer requirements and expectationsDeliver actionable services to multiple internal support groups as requiredCoaching and follow-up coaching if needed for progress tracking -
Retail & Technical Support RepresentativeSutherland Jun 2017 - Aug 2018Pampanga, Central Luzon, PhilippinesProvided sales and technical support to customers with various retail concerns, computer, printer and other technical related issuesEnsured that all issues are attended to immediately and courteouslyProvided detailed guidelines on the procedures and actions to take involving complex customer issues.
Johara Belle Belmonte Education Details
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Mabalacat College - Rizal St., Dolores, Mabalacat, PampangaBachelor Of Science In Information And Technology
Frequently Asked Questions about Johara Belle Belmonte
What company does Johara Belle Belmonte work for?
Johara Belle Belmonte works for Tata Consultancy Services
What is Johara Belle Belmonte's role at the current company?
Johara Belle Belmonte's current role is Quality Analyst.
What schools did Johara Belle Belmonte attend?
Johara Belle Belmonte attended Mabalacat College - Rizal St., Dolores, Mabalacat, Pampanga.
Who are Johara Belle Belmonte's colleagues?
Johara Belle Belmonte's colleagues are Manisha Punjani, Swati Jain, Preethan Carvalho, Vaisakh T.b, Shuvra Shanka Shit, Charvin John Gonzaga, Satya Sai Sadhwik Jakkampudi.
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