Jody Harper Email & Phone Number

New York, Ny, Us

Us

Detroit, Michigan, Us

• Events, Rentals, and Retail departments have been added to my management portfolio.

Detroit, Michigan, Us

• Promoted to oversee Facilities which includes Engineering, Maintenance, and Housekeeping team.• Led a cross-departmental team to create a new, mobile focused, DSO.org. Defined priorities and goals based on focused research of our patrons and their usage of the website.• Installed LED digital signage along Woodward in an effort to engage with the community and diversify our audience by utilizing new digital mediums.• Introduced e-ticketing platform for patrons that furthered our organizational value of Innovation; for staff production time, budgetary, as well as patron use.• Created the organization's COVID-19 response plan that allowed the organization to open for staff and patron use.

Detroit, Michigan, Us

• Identified deficiencies in existing network infrastructure and subsequently worked to procure and implement technologies to meet current standards while working a restrictive budget. Removed and consolidated excessive equipment while creating the appropriate redundancies to ensure up-time for staff and our patrons.• Reduced operating budget spending by 30 percent by eliminating unnecessary expenses and ensuring projects were completed in scope, on time and in budget. Brought part-time contracted work in-house and replaced with full-time position after budget analysis showed that we could achieve higher results within the same budget• Sat on the Digital Media Advisory Board and serve as head staff member on Board driven IT Committee. Topics have included IT Policy, Social Media Policy, State of IT and furthering the goal of becoming the most accessible Orchestra on the planet

Royal Oak, Mi, Us

Performed a multifaceted role as senior administrator overseeing network, systems, telecommunications and help desk.• Served as day-to-day administrator of Microsoft Windows Server-based Network, Internet (IIS) and E-mail (Exchange) servers as well as supervisor of day-to-day end-user support of 250 Windows 7-based desktop systems• Rebuilt network infrastructure to meet current standards. Replaced antiquated switch equipment to facilitate fiber network spanning across 125 acre campus and to allow for continued future growth. Designed and established data center consisting of 11 physical servers for various services• Managed a 4-person technical support team as well as work as individual contributor to meet departmental technical support and business objectives. Created and operated within 1 million dollar IT budget to meet business objectives• Directed a conversion of the phone system (PBX to IP) and phone service (POTS to PRI) while implementing a VoIP phone system. Extended the data/phone network to service a remote location• Supervised service of TCP/IP-based Client/Server networked applications and databases, including Gateway Galaxy POS/Ticketing Software, Microsoft SQL Server 2005/2008; Microsoft SharePoint 2003/2007, Blackbaud Financial Edge (Non-Profit Financial Management), and Blackbaud Raiser’s Edge (Fundraising Management)• Annually produced financial savings through research and effective negotiations with vendors• Responsible for servicing, troubleshooting, deploying, maintaining and providing end-user support for 30-node fully-networked Point-Of-Sale and Ticketing system deployed in 8 separate locations

Miami, Florida, Us

• Provided technical support to phone and walk-in customers at CompUSA retail location and performed minor hardware repairs on desktop and laptop systems• Worked as part of technical support team responsible for technical troubleshooting and repair of desktop and laptop systems, including hardware and Microsoft Windows/Apple operating system issues. Facilitated Tier 1 troubleshooting, problem diagnosing and assigning trouble ticket to technical team for final repair• Additional responsibilities included sales of desktop computers, laptops, printers, networking and upgrade components and other computer accessories; training new employees to staff Technical Support counter

• Responsible for onsite network administration and technical support of Windows-based network and 30 Windows 98-based desktop systems. Worked as part of technical support team responsible for achieving branch’s technical support objectives• Responsible for servicing TCP/IP-based Client/Server networked applications utilized by branch employees, as well as online solutions accessed by customers. Implemented a Document Management System (DocMan) allowing immediate on-line access by tellers and loan officers to loan documents, receipts, signatures and member photos. Converted online home banking application to a hosted online banking solution• Assessed computer systems for possible upgrades and cost saving and performance-enhancing products preceding purchase and rollout of 25 new systems• Ensured Y2K compliance by testing credit union systems, services and procedures• Served as front-end administrator for credit union's data processor (FISERV)• Managed conversion of Call Xpress3 (PBX) phone system to Artisoft Televantage (VoIP) phone system