Role and accomplishments:- Daily operation and maintenance of Huawei Intelligent Network Platform (OCS) services and servers for telecommunications services (voice, SMS, mobile data).- Develop close working relationships with the organisation's IT, Core Network, Product Development team and also with Vendor to ensure IN solutions meet the organisation's technical and business objectives.- Work closely with NOC, Project managers, IT team to implement changes, upgrades and migrations where necessary and provide support.- Generate analytical reports to identify potential revenue leaks or fraud required by Head of Management- Configure and apply billing rules for telecommunications services.- Develop automated routines to streamline maintenance and operation tasks.- Troubleshooting and providing assistance to Customer Service for any Charging and subscriber account related issues reported by Subscribers. - Manage interaction with vendors regarding issues, change request and new services/servers implementationKey achievements:- Successful deployment and integration of MVNO (Mobile Virtual Network Operator) project with no significant incidents during the soft launch phase.- Implementation of a workaround solution to avoid service unavailability after the supplier marked it as "end-of-life" by continuously detecting and triggering an automated routine to restore the service.

Role and Accomplishments:- Develop applications and value-added services (VAS) based on the marketing and sales requirement.- Produce technical documentation for each application on production .- Troubleshoot reported anomalies from customer services.- Develop a script engine to generate invoices regarding VoIP services.Key achievements:- Designed a lite postpaid customer management application that enables account management from activation to termination.- Developed an interface to simplify the replacement of recharge cards that have been incorrectly used by customers.- Constructed a dynamic algorithm to implement current provider rates for VoIP calls.

Roles and Achievements:- Ensure the effectiveness of the operation and maintenance processes of the whole VAS (Value Added Services) product platform [Electronic Voucher, Airtime transfer, Ussd services, INROAM (Prepaid Roaming Recharge Platform), VXML-IVR, IVR (Interactive Voice Response), SMS GW, Dynamic Discounting Solution].- Scope, design and implement solution offerings according business's requirements.- Maintain all in-house VAS application catalogs.Key achievements:- Successfully reduced operating expenses for the telecom operator's IT department by creating multiple in-house business applications.- Streamlined tool use, workflow, and assimilation of new teammates into the team.- Applying a configuration which support load balancing, minimize or eliminates service outages for a real time application

- Ensure operation and maintenance of the product application platform (Electronic Voucher, Credit transfer, Ussd services, INROAM (Prepaid One network system),HP-IVR, Dynamic Discount System)- Support the back office for all complaints from customer- Follow-up issue with supplier/vendor- Coordinating new system integration/installation, building acceptance test- Participate on in house application development for new product using Ussd or sms interface

- Ensure operation and maintenance of the product application platform (ElectronicVoucher, Credit transfer, Ussd services, INROAM (Prepaid One network system),VXML-IVR)- Support the back office for all complaints- Follow-up issue with supplier/vendor- Coordinating new system integration/installation, building acceptance test- Participate on in house application development for new product using Ussd or sms interface

- Perform day-to-day operation and maintenance on the whole prepaid platform, including systems and databases.- Ensure L2 support for the back-office team.- Perform tariff configuration for gsm services (voice calls,sms and data).- troubleshooting any anomaly related to the charging of services- Handle supplier escalation related to the system.

- Designed and developed a public investment program management application for Chad- Created a financial budget management application for the INSD (National Institute of Statistics and Demography) in Burkina Faso.