Joseph H. Email & Phone Number

Knoxville Metropolitan Area

Interfaces with Developers, R&D, Marketing, Parts Suppliers, Customer Support, & Customers as Needed to help provide top-tier Quality Assurance, UX, & End User Support.Diligently working to improve and/or adapt methodologies & processes for Quality Assurance everywhere that is applicable in Software, Hardware, & Web Development as I continue gaining fresh knowledge about the industries we work with and the new role I have moved into. About RDI TechnologiesRDI Technologies is pioneering the camera as the sensor of the future because visualization is faster, safer, and makes the complex more simple. The company’s proprietary technology platform powered by Motion Amplification® enables users to see and measure motion that is impossible to see with the human eye and could previously only be measured by contacting sensors. Our products combine the power of modern cameras with software to turn what used to be complex charts and graphs into easy-to-understand video data that enables users to quickly and safely solve their toughest problems and communicate the results.

United States

Hatcher Technomantics is a small, independent group that designs and develops games, videos, apps, music, and more.https://josephhatcher.comhttps://hatcher.behttps://technomantics.itch.io/https://technomantics.newgrounds.com/

Knoxville, Tennessee Area

I love the opportunities to work on projects like 360 websites, multi-screen custom content, responsive websites, banner ads, images, databases, web & native apps & games, social media promos, kiosks, widgets, customized animated infographics, to various videos, 2d & 3d interactive product configurators, CMS content updates (Wordpress, Drupal, Umbraco), Alexa voice prompts/scripts, automation with Ghost Inspector/Selenium IDE test cases & more. I QA projects during development, release, and post release/maintenance updates as clients need. We work diligently to make sure clients have the desired content from conception to release. Some of the brands/companies/orgs I have enjoyed working for are: Freightliner, Moonpie, Western Star, NHTSA, Orange Theory Fitness, Great Clips, Pilot/Flying J, Weigel's, American Cancer Society, Truist, Bush's Best, Uncle Ray's, fresh direct, ESPN, TN Farm Bureau Insurance, Warsteiner, Krystal, McDonald's, Zaxby's, LODGE Cast Iron, Selectrucks, Daimler Trucks NA/Elite Support, World Food Program, Demand Detroit, Gatlinburg TN, One of my favorite projects (out of the hundreds I have enjoyed working on), in 2017, I was Lead QA (with some Design input) for a game/website for TN Farm Bureau Insurance, RunTheT.com which won a Gold Addy® Award and a Best of Website Award. Everyone worked hard to allow the game to be playable on billions of devices in modern browsers across Mobile/Tablet and Desktop. (2021, site is now down). Getting more familiar with Jenkins, JMeter, & REST APIs.- Tombras is a 400+ employee, full-service independent agency with a digital mindset. We are one of the top independent agencies in North America and blur the lines between a creative agency, a digital agency and a management consultancy. Our digital offering is married to the discipline and rigor of our Effie-winning strategists and Cannes Lion-winning creative directors. We are united by our philosophy: Connecting Data & Creativity for Business Results.®

Sf Bay Area & Los Angeles, Ca.

I assist behind the scenes helping the vendors and crew setup and run the show. I am not able to volunteer every show, but try to when I can. The shows are Mr/Ms/Mrs India America and Ms. South Asia pageants for Spirit of India/South Asia Inc.It offers me a lot of experience and networking that is unique, while helping with challenging and fun events. Some of the nicest and smartest people I have met, have been during these events.This can include, but is not limited to:- Security- Lighting- Stage backdrop and props- DJ & audio coordination/setup- VIPs/Celebrity/Talent Directing, & Coordination- Red carpet setup & coordination- Media coordination & access- Party coordination and/or supplies acquisition- Driving VIP/Celebrity/Talent to various locations

San Francisco Bay Area

Being a GDC CA is a great opportunity where I get to meet and help many people in the game industry, make new friends, make new business deals, and one of the most important parts for me, are the opportunities to learn so much :) We support the 430+ other CAs, help keep the GDC running smooth, and making sure attendees are taken care of. It is always a fun learning experience and I treasure the knowledge gained, and the friendships/relationships that get made there each year. :)

Rocklin, Ca

- Worked with Scrum methods and Jira to help get the project better organized, cre-ated design docs for gameplay weeks & months in advance, designed weekly sales plans, updated the game through XMLs, coordinated art requests with external teams, & managed the project overall with an amazing, super small team. - Helped increase weekly sales, upon moving into new role from being QA Lead.- Was QA Lead on two titles, and was a QA Tester on 7 titles until Oct 2014. Created test cases for games in development & current titles, assessing scope & resources, man-aging bugs & tasks in Jira, interviewed/trained QA Testers & interns, manage QA Testers and volunteer beta testers, help reduce speed bumps & issues in every department.- Helped launch a new mobile title on iOS & Android, that was a pre-existing web browser title on multiple game portals. Helped advise on sales and community events.Wrote test cases, reported bugs, sorted/filtered data in JIRA and various docs as needed, compatibility testing on web browsers, iOS and Android, server maintenance testing, manage and train testers, helping to improve processes as the company grows and adapts.5th Planet Games was a free to play gaming company for desktop browsers and mobile. Their games could be enjoyed truly anywhere that your smartphone, tablet, or computer took you.Games and projects worked on: Legacy of a Thousand Suns (mobile & desktop browsers), Dawn of the Dragons (desktop browser and mobile), Curio Quest (mobile), Clash of the Dragons (desktop browsers), & Legacy of Heroes (desktop browsers). Did some sound design for their hidden mini game inside Dawn of the Dragons in the Festivals feature, Flappy Fat Dragon, with 3 of the sfx I made included! I designed a mini catapult game with a sci-fi theme for Legacy of a Thousand Suns that players enjoyed. :)

Redwood Shores, Ca

Supervised the Technical Support team and helped the Customer Support, Billing & Fraud,QA, IT, & PM teams as needed. My progression there so far goes (in exactly 4 years): QA Localization Tester > QA & Tech Support Specialist > Tech Support Specialist/GM > Technical Support Supervisor/Tech & Account Supervisor.Worked on the tech support team and helped all of the support department as needed, as they grew in this fast paced market. Have helped PWE grow from hundreds/thousands of players in 2008, to tens of millions in 2013. Helped scale up across Cerberus, Parature, & RightNow CRMs.I have written install guides, Technical FAQs, internal training docs, many Support Knowledge base articles, posted 11,000+ posts across 11+ forums, built workstations, etc.I helped implement new web, account, support features, mirror patches, tested new hardware, created test cases for various interdepartmental needs, user satisfaction programs, metrics/analytics of user trends/other, and more as needed.I helped keep multiple departments aware of anything that happened to the websites, games, promotions, etc; and suggested or provided solutions.Games and projects worked on PC, desktop browser, or mobile: PWI, Ether Saga Online, Jade Dynasty, Forsaken World, Battle of the Immortals, Blacklight: Retribution, Dungeons & Dragons: Neverwinter, Star Trek Online, Champions Online, Kung Foo, Torchlight, Torchlight 2, War of the Immortals, Legend of Martial Arts, Rusty Hearts, Arena of Heroes (eval'd for possible publishing), Bomb Buds (eval'd for possible publishing) Heroes of Three Kingdoms, RaiderZ, ARC Distribution Game platform (Steam PC like client), Elemental Kingdoms. PWE is the smaller US branch of Perfect World in Beijing, China and is one of the top free to play MMO game companies on a global scale. PWE focuses on the US and EU markets which includes Runic Games, Unknown Worlds, Cryptic Studios & more.

Los Angeles County, California

From shooting commercials, infomercials, documentaries, to shooting concerts, TV pilots or movies, I did a variety of production work for Barbertech as a cameraman, camera boom/jib operator or teleprompter operator. I have directed a few small shoots and been an extra here and there too. I also helped setup and maintain their computers and network, organized and assisted with set building for trade shows such as WEVA, DV Expo, NAB and CES, as well as demoing their multiple Emmy Award Winning products. I designed multiple SWFG/Flash & HTML versions of telepromoter software that was developed by contracted third parties. I additionally assisted in retrieving parts for, and manufacturing/machining parts to fit together for the assembling of the Steddiepod, Barber Boom, & EZ Prompter.I delivered items and trained clients onsite, online & over the phone, on how to setup/breakdown and use their new products or rentals for the Steddiepod, Barber Boom, & EZ Prompter. I additionally consulted with third party installers and staff for Barbertech's TV PODs and sound systems for homes, churches and businesses in addition to installing same systems in music studios, clubs, mansions in Palm Springs, Beverly Hills, Agoura Hills, & many places in LA County.

Redwood Shores, California

I started out as a basic QA Core Tester and was later promoted onto the Standards/Compliance QA Team. I primarily was doing checklists on the PC platform, but would also help on consoles when needed going through the compliance checklists for the Sony, Microsoft, and Nintendo consoles. After the "Hot Coffee" Grand Theft Auto incident, we also started doing in-depth pre-ESRB submission checks on all the content and assets of the games to make sure content was within guidelines for the goal ESRB rating for each SKU. I learned a lot about game development processes and retail expectations.Titles/Franchises/Brands I have had the immense love and pleasure to work on at Electronic Arts are listed below.==2004==Ty the Tasmanian Tiger 2 - XBOX Timesplitters: Future Perfect - XBOX - 2004 E3 XBOX LIVE Play Armies of Exigo - PC - I wrote level editor doc that shipped with US SKU as my first ever QA'd title, in addition to showing the Press how to use it in a special preview event ;)Lord of the Rings: The Third Age - PS2/XBOX ==2004-2005==Battlefield 2 - PC Battlefield 1942 and Vietnam - Various maintenance patches==2005==Tiger Woods PGA TOUR 2006 - PC and XBOX/PS2/Gamecube The Sims 2: Nightlife Expansion Pack - PC007 James Bond: From Russia With Love - PS2 The Sims Complete Collection - PC (QA'd all possible combinations of main game & ALL expansion packs) The Sims 2 - ConsolesThe Sims 2 Holiday Edition/Party Pack - PC Battlefield 2: Special Forces - PC Command & Conquer: The First Decade - PC (our department was not going to be included in the credits, I called Mr. Louis Castle & asked him to please get the EARS QA Compliance team included, we are under "Special Thanks" ;)==2005-2006==Lord of the Rings: The Battle for Middle Earth 2 - PCThe Godfather: The Game - PC The Sims 2: Open for Business Expansion Pack - PC ==2006==The Sims2: Family Fun Stuff - PCSin Episodes: Emergence - PCSin 1 - Re-Issue with Sin Episodes: Emergence - PC

Sevierville, Tennessee

1999-2001, 2003-2004. Started out as Arcade Technician/Redemption Attendant. During this time frame, TN enacted laws where EACH redemption & arcade game had to be audited continually and have its own tax license.Supervised up to 120 employees during peak season. Ensured the safety of thousands of guests on property, employee scheduling, inventory, event setup & staffing, Sparkie mascot, maintained arcade games and NASCAR SMS Simulators (43 PCs, 18 projection screens, 6 cars) & network, daily ticket/token/cash & credit audits, cash drawer countdowns, MC’d simulator tournaments & special events (NASCAR race crowds and hockey games), made improvements to their waste/loss process to save money, acted as a Lead in other departments when needed & more.Some of the arcade games (90+) I maintained or repaired: Hydro Thunder, Off-Road Thunder, SF Rush, Gauntlet Legends, Galaga, Ms. Pac-Man, SF Rush Alcatraz Edition, Dolly Parton Pinball, Daytona USA linked, House of the Dead 2, NFL Blitz, NBA Jam, Jurassic Park, SEGA Harley Davidson & LA Riders, SEGA Top Skater, Various Dance Dance Revolution versions, Cruisin' USA, Time Crisis II, Crazy Taxi, and a variety of redemption games released up to the 2003 era.

Incomplete,, Teacher'S Aide & Computer Science Courses

Incomplete diploma in Teacher's Aide and incomplete degree in Computer Science due to family hardship.

Diploma, Desktop Publishing & Design