Johanna Deguzman Email & Phone Number

Enchanted Memories Travel is a full-service travel agency dedicated to creating vacation memories that will last a lifetime. Our services are free. We are committed to simplifying your vacation planning while providing incomparable customer service. Our attention to detail is unmatched. We know that a well-planned trip is truly a vacation. We work tirelessly to ensure that you receive every possible discount or promotion, even after your trip is booked.

Washington, District Of Columbia, United States

• Builds, maintains, and strengthens relationships with Cruise Line Sales & Marketing Executives and Administrators and various marketing partners• Organizes and hosts CLIA Global Cruise Line webinar series• Provides professional development opportunities for CLIA travel agent members by curating virtual ship inspection courses• Works closely with senior leadership and external stakeholders to plan and execute annual Cruise360 event• Partners with Cruise Line Sales & Marketing executives and administrators to coordinate Cruise360 live ship inspections, Product & Destination Workshops and Global Cruise Line showcases• Provides exceptional customer service to all external stakeholders and partners via call, text and email communications• Assists and supports Sales Manager with creation and management of sales trackers, asset collection, e-blast schedule, sponsorship contracts and Cruise360 trade show• Supports budget and expense tracking for various internal teams by creation and management of excel documents

Herndon, Virginia, United States

Fairfax, Virginia, United States

Chantilly, Virginia, United States

• Utilize EZFacility Software to manage facility schedule of events, manage memberships, and process POS transactions• Hire and train new staff on EZ Facility Software and facility policies and procedures• Train and lead sales associates on best practices• Provide exception customer service to all C5T customers • Lead community outreach efforts through partnerships, event planning, marketing, and social media• Support management on billing & budgeting of facility• Supervise and delegate tasks to facility & operations interns• Create, manage, and support C5T coaching and training programs• Create and manage social media content for the C5T Elite Sports Training Instagram• Provide excellent customer service to C5T Elite Sports Training members• Maintain general upkeep, repairs improvements and cleanliness of C5T facility

Rockville, Maryland

• Provides specialized technical support for the Consolidated Audit Trail (“CAT”) • Collaborates with internal FINRA CAT developers and senior management to identify CAT system errors, meet CAT compliance objectives• Improves tracking of deliverables by 25% by fully utilizing technology like confluence and CRM• Utilizes AWS S3, Splunk and Aqua Data Studio to query, analyze and fix integrity and ingestion errors within metadata and data files submitted into the CAT• Shares best practices and improve processes within and across FINRA CAT, and mentors more junior CAT analysts• Monitors CAT Helpdesk Inbox and determines the workload of CAT analysts so that maximum cases are resolved as early as possible• Demonstrates ability to systematically gather relevant information from different sources to address an issue• Demonstrates analytical and problem solving skills with proven ability to lead and manage projects with medium to high levels of technical and/or functional complexity• Provides excellent customer service to industry members, regulatory users, and plan participants regarding potential business and technical issues related to the CAT system • Reviews and evaluates work of staff and prepares periodic performance reports • Uses written and verbal communication skills at all levels of the organization with both internal and external customers

Rockville, Maryland

• Trained new Customer Service Coordinator staff on Gateway Call Center procedures and topics• Averaged around 100 calls a day• Responded to customer requests for information regarding FINRA and its members by utilizing various corporate applications: Web CRD/IARD, Proctor, FINRAnet and appropriate web sites• Provided functional and navigational support to pending and approved member firms and registered and non-registered representatives on form filings and registration processing: Form BD, BDW, IA, U4, U5• Utilized of the CRM application to log cases• Provided support to internal and external customers with regard to the enterprise-wide security (EWS)• Assisted the FINRA Regulation District Offices in their compliance activities by providing registration information on both firms and representatives• Knowledge of FINRA BrokerCheck Reports and publications

• Averaged around 100 calls a day.• Responded to customer requests for information regarding FINRA and its members by utilizing various corporate applications: Web CRD/IARD, Proctor, FINRAnet and appropriate web sites• Provided functional and navigational support to pending and approved member firms and registered and non-registered representatives on form filings and registration processing: Form BD, BDW, IA, U4, U5• Utilized of the CRM application to log cases• Provided support to internal and external customers with regard to the enterprise-wide security (EWS)• Assisted the FINRA Regulation District Offices in their compliance activities by providing registration information on both firms and representatives• Knowledge of FINRA BrokerCheck Reports and publications

Gaithersburg, Maryland, United States

• Responsible for new membership registrations• Oversees maintenance and repair projects of the club, which includes maintaining communication with all staff to monitor condition• Develop strong relationships with members and community organizations• Collaborate with owners on marketing objectives, strategies and plans• Create and coordinate community outreach and events on behalf of the gym• Ensures staff continually keeps restrooms, fitness floors and common areas clean, tidy and welcoming at all times• Creates marketing material and monthly newsletter

Gaithersburg, Md

Riverdale Park, Md

• Developed strong relationships with community organizations, non-profits, and local associations• Negotiated partnerships with social media influencers, non-profits, and community organizations• Collaborated with Regional Marketing to define/implement marketing objectives, strategies and plans• Managed store social media accounts, quarterly marketing budget, store donations program• Created and coordinated in-store and community events • Assisted with creation of in-store advertisement artwork and external advertisements

Gaithersburg, Maryland

• Supervised program operations, participants and part-time/volunteer staff• Coordinated Montgomery County Public School (MCPS) free snack program, on/off-site activities• Maintained and oversaw crisis management, emergency policies and procedures• Communicated with participants, parents, program staff and MCPS• Performed general administrative functions• Served as a model for and promoting the 6 pillars of Character Counts behaviors, and created and contributed to a positive and enjoyable experience for participants

Gaithersburg, Md

Inclusion Counselors supervise and plan activities for elementary, middle and high school aged participants with disabilities in a variation of settings. Inclusion counselors are paired one on one with a camper and are responsible for supervising and creating a positive and enjoyable experience for participants.

University Of Maryland

• Supervised facility and provided support to TerpZone Manager and Graduate Assistant• Completed hourly area reports, documenting the statistics and status of the facility• Managed POS system, including customer transactions and verifying drawer count • Managed and maintained rentals of billiards tables, bowling lanes, and video games• Maintained bowling alleys, pool tables, and video games

College Park, Md

• Media Relations contact for the University of Maryland D1 Women's Tennis Team•Supervised game day interns and volunteers• Created press releases, student-athlete bios for team websites, sport game programs, and post-game recaps• Transcribed press conference quotes• Assisted with game day preparations such as setting up press boxes, creating Media Credentials• Provided in-game assistance to media personnel with distribution of game statistics before, during, and after game events

Washington D.C. Metro Area

• Assisted with writing press releases, sport game programs, creation of game notes, and transcribing press conference quotes• Responsible for setting up press boxes, assisting with Media Credentials and the distribution of game statistics before, during, and after game events• Conducted post-game interviews with Mystics and away team players and coaches

Rockville, Maryland

• Assisted the Diversity and Work Life department• Assisted the Training and Development department• Provided recommendations on existing communication methods, programs, and initiatives• Analyzed of program survey data• Organized/Archived FINRA HR documents

College Park, Maryland

•Interacted with customers to gather feedback and promote brand awareness.Built brand awareness using creative social media posts.Engaged with customers at special events and on social media, discussing brand and trends.Shared feedback and ideas with management to improve sales processes.Introduced current sales and promotions to bring awareness to brand initiatives.Delivered exceptional customer service to provide positive experience throughout sales process.Built rapport with new and existing customers to gain customer loyalty.

Communication, General

Master Of Science - Ms And Graduate Certificate, Sport Management And Athletic Administraion

Education record

The College Institute – Dual Enrollment program is Montgomery College's Early Placement Program allows selected high school juniors.