Oversee the day-to-day operations, effective departmental communication, timely problem solving and escalation, development of support procedures, and adequate staffing levels. Quick resolution of client requests.

Proven leader who can create the best in any employee. Supervise and coach a team of agents in a fast-paced, high-volume call center environment. Created a culture of top rate team performers consistently finishing 1st in the company. •Achieve distinction, being the highest collections team out of 70 financial service teams during the period 2009 – 2015 for Verizon.•Consistently achieve performance excellence, being named Northeast Supervisor of the Month seven times during the period 2007-2018, which included all call Centers for Verizon.•Post top scores for all metrics and KPIs in Charleston Call Center during 2013-2014.•Deliver exceptional customer experience, being recognized in Top 3 of all teams for customer feedback from after-call surveys.

• Supervise 15 - 30 FT and PT volunteers and facilitate activities for 400-600 participants weekly.• Manage budgets, purchasing, payroll, supply inventory, and prepare vendor invoices.• Increased programming by 50 – 200%.• Manage, and facilitate all programs utilizing community center, public schools and outdoor facilities.• Department revenue from programs always led to surpluses allowing upgraded recreational needs• Hold monthly recreation commission meetings with officials and residents for future planning and development.• Supervise and assist in maintenance of recreation facilities, equipment, and recreation vehicles. • Public speaking promoting recreation programs specific to audience, including back-to-school nights, cultural arts events, and holiday celebration.