John A.
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John A. Email & Phone Number

Technical Support/ User Support Technician/Customer Experience Representative at Grainger Canada
Location: Edmonton, Alberta, Canada 5 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Technical Support/ User Support Technician/Customer Experience Representative
Location
Edmonton, Alberta, Canada
Company size

Who is John A.? Overview

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Quick answer

John A. is listed as Technical Support/ User Support Technician/Customer Experience Representative at Grainger Canada, a company with 1488 employees, based in Edmonton, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for John A..

John A. previously worked as Customer Experience Representative at Grainger Canada and Support Team Lead at Concentrix. John A. holds Bachelor Of Science (Bs), Computer Science from Silliman University.

Company email context

Email format at Grainger Canada

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Grainger Canada

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Profile bio

About John A.

Experienced Microsoft Specialist with a demonstrated history of working in call center industry. A professional with more than 9 years of experience in a technical support role. Open to any opportunities that allow me to apply all the technical and leadership skills I have and become a valuable asset to that organization.

Current workplace

John A.'s current company

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Grainger Canada
Grainger Canada
Technical Support/ User Support Technician/Customer Experience Representative
thornhill, ontario, canada
Website
Employees
1488
AeroLeads page
5 roles

John A. work experience

A career timeline built from the work history available for this profile.

Customer Experience Representative

Current

Edmonton, Alberta, Canada

-Provides exceptional customer service for new and/or existing customers with inbound inquiries via phone or email (ie: quotes, order entry, and service requests) by probing to uncover customer needs, identifying solutions to meet need, following up on open issues, and seeking ways to add value while creating a remarkable experience for both internal /.

Sep 2022 - Present

Support Team Lead

Cebu

Jul 2019 - May 2022

Subject Matter Expert

Region VII - Central Visayas, Philippines

  • Subject Matter Expert
  • Provide real time support for frontline support engineers for the teams assigned, coach behaviors driving better process and technical abilities amongst the team members.
  • Conduct Triage sessions to maintain the technical health within the team.
  • Focus on Outliers in the team to help improve their technical and process knowledge.
  • Analyze and formulate plans collaborating with Team Lead for the respective teams to improve the overall quality of the team.
  • Responsible for team’s adherence to client process
Apr 2016 - Jul 2019

Technical Support Ii

Convergys

Cebu City

Provides expert advice and technical support (Product Installation, Activation, and Troubleshooting)Provides accurate information about products and services that best suit customer needs, both for Home and Small Business users.

Mar 2013 - Apr 2016

Sales Representative

Eastern Copperfields Trading, Inc.

Cebu City

Eastern Copperfields is a company that provides high quality products and services to several power, mining, petrochemical, and other utilities sector in the country. Below are some of my duties as a sales representative of the company. *Maintain good relationship with existing clients. *Present and sell high quality products and services to both new and.

Feb 2009 - Mar 2013
Team & coworkers

Colleagues at Grainger Canada

Other employees you can reach at grainger.ca. View company contacts for 1488 employees →

2 education records

John A. education

Education record

Rtpm Dumaguete Science High School
FAQ

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Quick answers generated from the profile data available on this page.

What company does John A. work for?

John A. works for Grainger Canada.

What is John A.'s role at Grainger Canada?

John A. is listed as Technical Support/ User Support Technician/Customer Experience Representative at Grainger Canada.

Where is John A. based?

John A. is based in Edmonton, Alberta, Canada while working with Grainger Canada.

What companies has John A. worked for?

John A. has worked for Grainger Canada, Concentrix, Convergys, and Eastern Copperfields Trading, Inc..

Who are John A.'s colleagues at Grainger Canada?

John A.'s colleagues at Grainger Canada include Priyanka Menon, David Wiebe, John Wilby, Linda Holmes, and Lori Mccarthy.

How can I contact John A.?

You can use AeroLeads to view verified contact signals for John A. at Grainger Canada, including work email, phone, and LinkedIn data when available.

What schools did John A. attend?

John A. holds Bachelor Of Science (Bs), Computer Science from Silliman University.

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