John A. Doyle Email & Phone Number

Philadelphia, Pa, Us

Durham, North Carolina, Us

Manage multiple data, transformation, predictive analytics and AI engagements of varying complexity to ensure on-time and on-budget delivery for clients. Contribute to new business development while continuing to maintain and strengthen client base.

Downers Grove, Illinois, Us

The Client Experience and Success team is responsible for developing client relationships that promote retention and loyalty while ensuring that our clients derive maximum value from Ensono’s solutions and services. As a team, we are on a mission to transform each client’s experience, while becoming an industry-leading Managed Services Provider.

Nashville, Tennessee, Us

Project Manager for the implementation of Financial Force Professional Services Automation (PSA); a cloud-based sales and project life-cycle management tool. Engagement Manager for Change Healthcare’s Provider Manager and Contract Manager Applications.• Accountable for the management and customer engagement of multiple, large, complex projects for new product implementations, existing product software upgrades and enhancements. • Work closely with Account Management, Executive Leadership Team and Product Team to manage customer relationship and assist with development roadmaps including leading a Service Delivery Team.• Develop project time and cost estimates and detailed project plans resulting in effective and successful project implementations.• Conduct stakeholder engagement and project status meetings, manage team resources and project issues |risks to ensure projects were meeting contract deliverables. • Utilize project management tools to facilitate planning and tracking, stakeholder communications and issues and risk management.• Built project team and continuously fostered team relations, both internally and with the customer resulting in high performance metrics and customer satisfaction surveys.

Armonk, New York, Ny, Us

Delivery Project Executive at Blue Cross Blue Shield of Massachusetts, Boston, MA. Managed the delivery of application development and maintenance (AD|M) and production support services in a Managed Service model (125 FTEs) utilizing technologies for mainframe legacy, Java, WebSphere, .NET, UNIX, and relational databases. • Accountable for AMS portfolio management, client relationship management with Blue Cross Blue Shield Senior Executive Management, financial and contract management, and new business development. • Managed delivery staffing plans and strategy, procurement, providing overall project management and communications governance for the account.

Armonk, New York, Ny, Us

Executive Program Manager at Horizon Blue Cross Blue Shield of New Jersey, Newark, NJ. Managed the full life cycle application development program for Horizon Blue Cross Blue Shield of New Jersey - Provider Network Operations (PNO) and Provider Data Management (PDM) Business Areas. • Accountable for AMS portfolio management, client relationship management with Horizon Senior Executive Management, overall project and financial management of a $20M multi-annual IT budget with 50 FTE’s. • Led multi-year program to upgrade the PNO Application from McKesson Solutions Version 5.3.9 to Version 9.0.6, re-engineered all user interface workflows (wizards) and re-architect all downstream feeds and interfaces from PNO to new Horizon Master Data Manager (MDM)|Integrated Data Store (IDS) platform.

Armonk, New York, Ny, Us

Delivery Project Executive at CitiGroup, Jersey City, NJ. Managed the overall delivery of application development and maintenance (AD|M) and production support services for Citigroup Global Technology Services in a Managed Service model (75 FTEs) using mainframe legacy, Java, WebSphere, .NET, UNIX, and relational databases. • Accountable for AMS portfolio management, client relationship management with Citigroup Senior Executive Management, financial and contract management, and new business development.

Armonk, New York, Ny, Us

Delivery Project Executive - New York Life Insurance Co. Delivered the application development and maintenance (AD|M) services for 15 applications (30 FTEs) and 30 to 65 resources in a staff augmentation model at the New York Life Insurance account sourced through IBM India and IBM Brazil. Technologies included mainframe legacy, Java, WebSphere, SAP and relational databases. • Accountable for AMS portfolio management, client relationship management with NYL Senior Executive Management, financial and contract management, and new business development.• Developed a multi-country Global Resource strategy to improve overall delivery and minimize account risks. Manage a team of 60 IT professionals comprised of business analysts, project managers, and application developers and testers across multi-geographical locations, including India and Brazil.

Armonk, New York, Ny, Us

Business Area Manager at Hertz. Business Area Manager for application development and maintenance (AD|M) on the IBM|Hertz Strategic Outsourcing Engagement and IBM Liaison and Project Manager for Equipment Rental Corporation (HERC). Managed a global cross-functional team of 50 IT professionals with an annual budget of $12M.

Armonk, New York, Ny, Us

Business Area Manager at The Great Atlantic & Pacific Tea Company.• Business Area Manager for application development and maintenance (AD/M) on the IBM/A&P Strategic Outsourcing Engagement. • Responsible for orchestrating application development and system delivery projects between A&P client business teams and IBM development teams for mission critical financial, payroll, merchandising, gross profit, and purchasing and warehouse legacy applications.• Managed a team of 35 IT professionals comprised of business analysts, project managers, application architects, and application developers with an annual account budget of $4M. The technologies employed include relational databases, OS/390, MVS, CICS, DB2, and COBOL. • Managed and led the implementation of SEI CMM Level 2 Practices and Processes across the account requiring extensive process implementation and practice.

Armonk, New York, Ny, Us

Senior Delivery Manager at AT&T.• Responsible for development and maintenance of a portfolio of applications in a MVS/COBOL/IMS/DB2/CICS technical environment. • Managed a staff of 90 IT professionals with an annual budget of $20M. The staff was comprised of IT Managers and IT Specialists. • Responsible for supporting system enhancements from the concept through implementation Phases by: developing sub-team assessments, system requirements, system design documentation, application code, unit and system test plans, interface agreements and architecture specifications. • Interfaced daily with IBM Program and Project Office, AT&T Business Planners, AT&T Program and Project Management in order to maintain, monitor and control release deliverables, provide application release metrics, maintain and monitor application daily production cycles, meet or exceed customer satisfaction targets within portfolio. • Managed application resources to appropriate contract levels, including staffing via new hires, professional hires, vendor conversions and vendor management.

Dallas, Tx, Us

Managed 65 system engineers in the life cycle development of system technical requirements for the Ordering/Desktop/Provisioning applications in a UNIX/Client Server/WEB technical environment.

Basking Ridge, Nj, Us

IT Manager (1991 to 1995)Managed 18 IT professionals in the development of a corporate data repository for all of Verizon’s Products and Services including Consumer, Small and Large Business, Federal, Public and Coin Lines of Business. The corporate data repository incorporated product attributes for ordering, billing, and provisioning, taxing, and corporate accounting for both switched and dedicated access services. Interacted with internal clients to define, analyze and implement product requirements. Conducted joint application design sessions to communicate and implement product requirements and definitions.Programmer/Analyst (1986 to 1991)Programmer/Analyst in the full life-cycle development, maintenance and production support of Verizon’s Customer Account File System (CAFS) Application. This application was the database of record for all Verizon customers in the state of New Jersey and was written in COBOL/CICS/DL1.Residential Customer Service Representative (1983 to 1986)Worked to resolve account balance information inquiries, billing questions, returns, exchanges, or pricing questions. Additionally, answered and resolved incoming non-technical customer inquiries, made customer recommendations for additional products or services. Processed customer orders for new service, adds/changes/deletes to existing service and customer move premise orders.

Bachelor'S Degree, Business Administration And Project Management

Project Management

Bachelor Of Business Administration - Bba

Education record

Bachelor Of Business Administration - Bba