As a senior workforce management professional, I have over 10 years of experience delivering data-driven solutions that optimize staffing, scheduling, and performance across diverse and distributed client groups. I am passionate about data analytics and data visualization, and I have a certificate in this field from the University of Toronto School of Continuing Studies, as well as a certificate in applied decision analysis from Ryerson University.My passion is aggregating, combining and dissecting complex data sets, to derive the meaning and stories it can reveal and building the framework and processes to support this dissection. I believe the old saying "many hands make short work" and value the potential of others. I thrive on learning new things and live a life of continuous self-improvement. My personal mantra's include: "the only constant in life is change" and "I do the hard things" My soft skills include:Storytelling | Persuasion | Innovation | Problem Solving | Troubleshooting |Tolerance for Change | Mentoring | MotivatingMy technical skills include:Expert level Excel and VBA | Python | SQL | Quantatative Methods | HTML | CSS | Javascript | Jupyter Notebooks | Machine Learning | NOSQL | GitHubWorkforce Management Skills:Capacity Planning | Forecasting | Scheduling | Intraday ManagementWorkforce Technologies:Nice WFM | Aspect EWFM | Avaya | Genesys | Cisco UCM | Calabrio One
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PrincipalNear North AnalyticsNorth Bay, On, Ca -
PrincipalNear North Analytics (Nna) Oct 2023 - PresentNorth Bay, Ontario, CanadaA boutique data analytics consulting firm
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Senior Director Of Workforce ManagementAdvantage Communications Inc. Apr 2021 - Sep 2023CanadaLed a team of geographically dispersed workforce analysts supporting 12+ client groups supported by an agent population distibuted across 5 countries. -
Senior Manager Of Forecasting, Scheduling And Capacity PlanningHgs - Hinduja Global Solutions Sep 2013 - Apr 2021CanadaBuilt and managed a team of 10 employees residing on two continents providing planning, forecasting and scheduling services across 2000 employees and 6 clients.Implemented a standard staff planning framework with integrations to the corporate HRIS, WFM and Financial Planning systems. Designed and Implemented Balanced Score Cards across all levels of the department.Supported the client services team assisting them with determining the labor costs associated with achieving a clients’ defined staffing KPI.Developed and implemented numerous standard reports to provide operational leaders with feedback necessary to improve overall operational performance.
John A Ellis Education Details
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Hospitality And Tourism Management -
Certificate In Applied Decision Analysis
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Certificate In Economic Issues
Frequently Asked Questions about John A Ellis
What company does John A Ellis work for?
John A Ellis works for Near North Analytics
What is John A Ellis's role at the current company?
John A Ellis's current role is Principal.
What schools did John A Ellis attend?
John A Ellis attended Ryerson University, University Of Toronto School Of Continuing Studies, Ryerson University, Ryerson University.
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