John A Hickling Email & Phone Number

United States

Manage a great team to repair and rebuild public transportation.

Inland Empire

Scheduled, dispatched, and supported team members to complete assigned work.Provided exceptional customer service, resulting in increased repeat business and positive feedback.Proficient in; Excel, People Soft, When I Work App, KBB Dealer, Carfax Dealer, Auto check, JD Power, Microsoft Teams.Managed tight schedules to ensure timely project completion and client satisfaction.Mentored junior crew members, fostering a supportive work environment and promoting professional growth. Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.Organized daily assignments for crew members, ensuring efficient use of time and resources.Collaborated with other supervisors to address workflow challenges and develop innovative solutions.Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.Oversaw the upkeep and maintenance team members fleet vehicles.Communicated effectively with clients, addressing concerns promptly to maintain strong working relationships.Optimized resource allocation by accurately forecasting labor needs based on project timelines and client requirements.Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.Adapted easily to changing project specifications, demonstrating flexibility and a commitment to meeting evolving client requirements.Trained all team members on key roles to maintain flexibility.

Riverside Ca...

Responsible for overseeing the Reconditioning Department and manage mechanicsVehicle Acquisition: Source and acquire pre-owned vehicles through various channels, including auctions, trade-ins, and off-lease returns, while ensuring quality and profitabilityAssist in managing the Used Car Department and the mechanicsAssign, supervise, and evaluate the work of the mechanics in the maintenance and repair of vehiclesPurchase, auction buy, appraise, recondition, display, and merchandise the used vehicle inventoryManage the mechanics work orders, schedules, and ensure each job is done efficientlyAttend factory auctionsMaintain budget and financial costs associated with in both departments and ensure they are profitableEnsures that reconditioning is performed within the dealership's cost and time limitationsPrepare and close computer generated work ordersMaintain vehicle inventoryMaintain positive relationships with outside vendors and customersReceive and resolve customer complaintsWork with Car Power, V Auto, KBB, Manheim, and other software

Riverside, California

•Oversaw the after-market accessory department•Sold after-market products to customers•Generated work orders•Ordered parts and scheduled installation•Delivered and demonstrated products to customers•Auto technician and after-market parts installer

Riverside, California

•Managed employees and oversaw the assembly of Riverside County Sheriff's Patrol vehicles •Oversaw the installation, inventory control, and overall inspection of the vehicles •Managed auto technicians work orders, schedules, training

Colton, California

•Automotive repair and maintenance•Served as installer of all after-market and factory accessories

Riverside, California

•Installed automotive glass•Performed windshield crack repair, troubleshooting, parts ordering and installation

Riverside, California

•Managed shop operations, including employee training and scheduling•Oversaw and assisted in installation, troubleshooting, retail sales, and inventory control•Completed data entry on all jobs completed

Certificate, Business Skills Professional

Courses for this Certificate; Business Professional Online Presence Professional Communication Basics Customer Experience Skills.

Relative Coursework, Project Management

Education record