John A Ziglar Email & Phone Number

Los Angeles, California, United States

Managed a portfolio of carriers to arrange the transportation of all inbound, outbound, direct, or stock transfer orders.• Responsible for safe, efficient, legal & economical operation of all transportation activities. • Responsible for meeting customer delivery requirements in a cost-effective manner. • Collaborate with external stakeholders (vendors, carriers) to communicate requirements. • Use and maintain SAP Transportation Management System (TMS) to optimize common carrier, dedicated fleet and private fleet freight orders. • Work with local plants on capacity planning and special requirements. • Support EHS & Sales regarding compliance, health, safety and environmental affairs. • Assist internal stakeholders on corrective actions related to missed deliveries, incidents and capacity, determining root cause and establishing preventative actions. • Reconcile freight expense variances.

Business Systems Migration project, SAP integration. Traveling the US training & mentoring end users to ensure the success of our project while maintaining customer satisfaction.- User acceptance Testing - Data validation - Business Analysis - Hypercare & Support- Cross functional problem solving

Jamestown, North Carolina

As a account representative I took a proactive ownership of customer issues & complaints, troubleshot problems, and saw them through to resolution-Handled department requirements and standards on order entry and accuracy-Built and maintained strong professional relationships with customers and internal partners. -Worked cross functionally with all teams, raised unresolved issues to the appropriate internal teams-Documented knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required-Improved policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently-Maintained ongoing high Net Promoter Scores

Lexington, Nc

As a North Carolina State Farm Life / Health / Property and Casualty Account Manager, I helped protect my clients from everyday risk, recover from the unexpected and be on track to realize their dreams.•Prospect new business through solicitation, networking, and cold calling.•Maintain and secure repeat business through client satisfaction and loyalty.•Maintain and expand knowledge of industry and trends in our market, particularly in the competitor set.•Establish business relationships through industry networking.

Charlotte, North Carolina, United States

•Building customer relationships, cross selling products, working with the sales team to earn customer's business, networking to retain positive customer relationships.•Processing customer service request, credit memos, return authorization, along with data entry functions.•Provide information on products, provide resolutions for customer specific needs, outbound sales calls.

North Carolina, United States

•Responsible for managing department inventory, pricing integrity, ordering of product, merchandising, labor and operational efficiency•Manage product delivery unloading, and maintain sanitation standards throughout the departmentSupervision and training of new associates to ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and displays

Bachelor’S Degree, Communication And Media Studies

College Transfer