AT&T Uverse Platform – Service Provisioning System - onsite and remote from Oct 2010Business Analyst / System Analyst

- Managed 10 projects that integrated Bellsouth and AT&T network management systems across network services like frame relay, ATM and DSL.- Managed a release of Uverse features integrating voice, IPTV and high speed internet access on the broadband provisioning system.- Moved from Uverse project management to Uverse provisioning System Analyst.

Bellsouth TelecommunicationsProject manager for a customer network management portal for BellSouth State and Local Government agencies business and Bellsouth dotNet.Played role of program manager and managed portfolio of projects over 3.5 years for states of Georgia, Mississippi, South Carolina, and NetVPN enterprise customers.- Prepared scope and deliverables from state contractso Created and managed scope item list and feature/functionality road map from contract.- Created project plan to deliver custom software and configure/integrate COTS applications to meet delivery SLAs in contract.- Prepared statements of work with cost estimates.- Performed estimate vs. actual cost analysis and invoices for completed projects.- Team principles awarded patent for SLA management system- Managed System Integrators responsible for COTS applications- Wrote the supplier management plans.- Defined the delivery and acceptance plan including user acceptance testing.- Managed product launch: user guide, training, customer support, design and implementation of pre-production and production systems in Bellsouth data center- Creation of Development and System Test infrastructure environments- Handled requests for change and request for new work and new customers.- Delivered weekly status reports to customers and BellSouth management- Conducted shuttle leadership by daily visits and phone calls to customer and all the groups contributing to the project in the Atlanta area.- Established a ‘war room’in a video conference room with roadmap, projects, WBS, milestones posted on the walls for management and team members to reference and absorb. All team meetings were held in war room to reinforce WBS and objectives by osmosis. Team members were encouraged to work at the conference table to facilitate communication and allow immediate Q&A, discussions and issue resolution. Call this a tight group in an immersive working environment.