• Perform Training and setup of the TAMS (HRMS) Application• Support client through the TAMS HRM Application setup and through usage• Coordinate the Implementation of testing approach/procedure on TAMS HRMS• Play key role in handling TAMS (HRMS) Quality Assurance Activities• Respond to tickets from helpdesk/call from users• Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, issue escalations• Explore alternatives to address business requirements and assist business in evaluating the different solutions.• Provide clarification on software and business requirement related doubts/issues to IT project teams

• Perform Training and setup of the TAMS (HRMS) Application• Support client through the TAMS HRM Application setup and through usage• Coordinate the Implementation of testing approach/procedure on TAMS HRMS• Play key role in handling TAMS (HRMS) Quality Assurance Activities• Respond to tickets from zoho, call from users• Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, issue escalations• Explore alternatives to address business requirements and assist business in evaluating the different solutions.• Provide clarification on software and business requirement related doubts/issues to IT project teams• Take up business issues, where required, with relevant business groups and obtain clarifications• Time to time review of user requirements in order to transform client needs into proposed application designs.

● Conceptualized and documented a department-wide operational process flow to help existing and newly recruited team members ease into the team's work flow. The innovation was then mandated by the management for adoption across other departments in my organization.● Won the best employee of the year in 2019 Award which resulted in a sponsored, all-expense paid trip to Dubai and Abu-Dhabi.● Cultivated strong and productive relationships with customers and guided them on the customer’s journey from initial on-boarding through to ongoing operations by using proactive engagement strategies and customer advocacy.● Provided direct support to a customer experiencing issues and worked with the IT and service and innovation team to help expedite the resolution of issues.