John Ackerman Email & Phone Number

Plano, Tx, Us

Frisco, Tx, Us

Servant Agile leader supporting the software development teams and product owners.This position is directly responsible for maximizing the value delivered to the Text-Em-All customers. Work closely with the product owners to identify conflicting priorities, understand and communicate value, manage the backlog, and break down work to deliver the most learning and value. Anticipate potential problems or roadblocks and work with the development team to resolve them, while leading and supporting the development team to self-organize and focus on outcomes. Keep the team focused on a new react native mobile app, enhancing our customer-facing web application, and expanding our texting solutions. Work with product owners and development teams to scope projects, prioritize tasks, and manage the backlog. Work closely with the development teams, operations team, and cloud infrastructure team. Support the product development process by organizing and facilitating project planning, conducting daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and conduct the weekly Release Train.

Canton, Ohio, Us

I am the Director of Information Technology Applications and Support . I am responsible for leading the IT Software Development Department. This entails Software Development Management, Quality Assurance Management, Business Analysis Management, Agile Coaching Management, Release Management, and Applications Support Management. I seek, hire, and retain a strong, collaborative team of application development experts and manage departmental budget, create forecasts, and react to emergent conditions. I am responsible for the overall planning, organization, and execution of all Software Development functions for the organization.

Canton, Ohio, Us

This position entailed working as the IT Agile Quality Assurance Manager and Scrum Master. This entailed Software Quality Assurance Management, Agile Coaching, and Release Management. I was directly responsible for overseeing the quality of all IT operational commitments through instituting processes and procedures to ensure quality of the Software Development Life Cycle, as well as directing the organization through an Agile transformation with in-depth focus on total quality from inception to completion. I was responsible for the overall planning, organization, and execution of all quality assurance functions for the organization. I lead the implementation of all necessary Quality Assurance manual and automation testing as well as all release management. This role also included directing the effective collaboration, facilitation, leadership, and coaching skills for the IT department as a whole. I was responsible for enforcing the rules of Scrum, Kanban, and removing impediments from the teams while promoting self-management, leading retrospectives, daily scrum standups, and continuous integration.

Plano, Texas, Us

As the Scrum Master and QA Manager for the organization I am responsible for helping the scrum teams function at their highest potential while continuously delivering quality software. I work towards continually enhancing communication while identifying and removing blockers to the process; while working directly with Product Owners and business stakeholders to facilitate successful scrums and reach optimal velocity. I assist the Product Owners in backlog grooming activities as well as work with developers to decompose user stories and estimate tasks required to complete them. I keep a constant pulse of the business needs while making adjustments to the scrum events in order to facilitate continuous delivery of high quality products. I lead the quality assurance effort by ensuring automated acceptance tests are written and a continues integration process is followed along with manual, load, and regression testing.

Akron, Ohio, Us

This position is directly responsible for supporting the product development process by organizing and facilitating project planning, conducting daily stand-up meetings, reviews, retrospectives, sprint and release planning, and demos. Other responsibilities are tracking and communicating team velocity and sprint/release progress while ensuring the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility. Supporting the Product Owner and assisting with backlog maintenance is also a large part of this position. The overall key objective of this position is to remove all impediments and road blocks enable the Product Development team to have no distractions and allow them to focus on their development and testing.

Akron, Ohio, Us

I worked as the Quality Assurance Test team lead, responsible for the management of 7 analysts and 1 development engineer. I analyzed functional requirements, designed test cases, prepared detailed test plans, prepared testing schedules, checklist, automated functional ATDD (Acceptance Test Driven Development) tests and feature files using Ruby programming language with Cucumber, and supervised the testing initiative.

Akron, Ohio, Us

Virtual Hold Technology (VHT) is an innovative software development company specializing in virtual queuing solutions for call centers.While working in this position I coordinated the integration of the Virtual Hold Software to work in compliance with the customers phone switch and call center applications. Assisted in programming and configuring all aspects of the Virtual Hold applications, as well as working as the project technical engineer lead. This entailed scheduling, convening, and leading conference calls geared towards system configuration and customer satisfaction.I was also responsible for customer support. This entailed communicating with customers via telephone or written correspondence regarding technically complex escalated problems identified in Virtual Hold implementations. In addition I assisted in troubleshooting advanced customer issues, coordinated the activities of the support desk, provided coaching for junior Client Support Engineers, and communicated with various departments, when advanced issues needed resolved.

Started FutureRight Technologies as an IT consultant, designing, quoting, and implementing computer system solutions. Provided IT solutions in relation to advanced server design and implementation, program design, and web design and development. Was responsible for designing, quoting, ordering, building, and implementing systems solutions, such as advanced Small Business Servers, Microsoft server solutions, Microsoft Exchange migration, ISA server, Cisco routing implementation, and Active Directory implementation and management. Worked on designing and upgrading advanced Web sites, implementing back end SQL, Access, and Oracle database application programming.

COMMUNICATIONS CHIEF/ RADIO CHIEF Coordinated the planning, implementation, and finalization of complex communication exercises and worldwide deployments. Was responsible in assisting the communications systems officer with the overall knowledge of equipment capabilities, system integration, and joint networks of all elements of wire, radio, and data communications. Selected Contribution:Supervised the installation, operation, and maintenance of top secret communication, transmission, and data communication center facilities. Held consistent detailed inspections on over $10 million in deployable communications equipment to ensure operational readiness. Managed overall knowledge of operations, budgeting, and administration in order to establish procedures and to assist with the direction and supervision of communication functions. Supervised full scale international deployments consisting of personnel, vehicles, hazardous material, ammunition, weapons, top secret material, and communications equipment. Was directly responsible for the care and leadership of 50 communication Marines. Performed quarterly proficiency and conduct reviews as well as annual counseling. Placed at the very top of the Staff Noncommissioned Officer Leadership Academy and was awarded numerous awards for outstanding performance.

Masters, Master Of Science Information Systems - Software Development Management

Bachelor, Computer Information Systems