John Ageeb Email & Phone Number

I am a candidate with 14 years of solid track experience in the information technology field, and operations management as well, where I had the opportunity to work in almost all aspects of hardware, software, and networking solutions within local and multinational environments in which my leadership and communication skills were developed and have allowed me to spontaneously interact with ethnic diverse populations and all age groups. Over the years, I have had to establish strong problem-solving skills with the ability to generate creative solutions and system's workflows to facilitate the day – today activities. I have a lot of certificates from a leading company “Microsoft, Cisco, PMI, etc.…”.To give you a brief description of my professional background, I am currently working as a PPS Operations Manager at Interact Technology Solutions in Cairo, Egypt, who manages all service activities and leads various service teams towards achieving the maximum level of service quality and customer satisfaction. as I believed that digital systems are a backbone for any successful company to facilitate the daily operational activities and control time, quality, and all key factors to achieve the desired goals, I customized the internal systems to cope our daily complicated activities \ workflows and allow my colleagues to finalize their tasks easier and efficient than usual ,also I designed a new application with assistance of our developing team to automate all Service Division processes, reduce printing volume by almost 80%, reduce approval time and improve data quality, all of these factors led to reduce Service Division yearly budget by almost 30% during hard times of COVID-19 pandemic and other world crisis.

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  Helwan University Cairo

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