Pps Operations Manager
Current-Streamlined Service Division operations, assigning tasks to team members and leveraging data-driven insights to optimize workflow which leading to increase team’s productivity and decrease in customer complaints.-Attending meetings with top-level executives to highlight service-related concerns, feedback, and improvements.-Ensure spare parts inventory is created and monitored, while offering expert advice on effective stocking strategies.-Create and develop the growth strategy for Service Division within the organization.-Improve and enhance the team members’ technical skills with continuous training planning.-Thorough interviewing the whole Service Division candidates to meet our specific requirements. Additionally, it is imperative that we consistently attract and retain top talent in the industry.-Guarantee that the provided systems/services meet the established criteria and service level agreements.-Establish Key Performance Indicator (KPI) benchmarks for Service Division to assess the performance of team members.-To optimize efficiency, utilize technology as needed to establish and maintain clearly defined and functional work practices with minimal disruptions.-Hire and manage the outsourcing teams on the customer’s premises and ensure that customer satisfaction is at the highest level.-Coordinate with Vendors’ Service Partner managers to effectively maintain and improve Key Performance Indicators (KPIs) at optimal levels.-Design a customized Android Application to be used by Service Division’s engineers to finalize the whole required process (create tickets, orders, activates, transportations, etc.) in the customer premises.-Develop and establish internal system workflows to streamline the Service Division's entire operational processes.-Automating the whole operation workflow through the integration of multiple systems such as Microsoft CRM 365, Microsoft GP, HITs Solutions, Customize Android Applications, …etc.
