Organize and directs the Owner Service Department; provides ongoing care with the goal of developing and nurturing exceptional property owner relationships; responsible for educating property owners and enhancing property appearance through established standards; expands the company's profile by reaching out and signing up new property owners to the management program; provides highly responsible administrative staff assistance and serves as an senior advisor to the General Manager, as to property owner related issues; performs other related work as required or requested.

Effectively restructured, reorganized and branded this once troubled 2nd Row Condominium Resort, now placing it among the top Myrtle Beach destinations. Increased Sales, ADR and Room Nights consistently every month for the past 3 years, Branded this resort by changing the actual, as well as the online image. Increase social networks (Facebook.com from 311 fans to over 22,000 in 1 1/2 years) Developed tracking and reporting systems to measure monthly and annual sales increases. Developed and implemented a New Interactive Website. Introduced a variety of value added programs like Tilghman Resort Kid’s Club to improve guest’s resort experience. Developed and implemented training programs for all resort departments.Improved individual owner relations, thru individual, communication, meetings and webinars. Active member the Myrtle Beach and North Myrtle Beach Chamber of Commerce’s. Added resort a radio and television channel to advertise resort specials, events and activities. Improved condominium design, layout and decoration.

Prepared financial reports, and performed variance analysis in accordance to business plan. Compiled periodic financial reporting packages for senior management. Interacted with senior staff members concerning financial forecasts and analysis and collections. Part of a multi member management team responsible 30 Resorts. Effectively supervised a staff of 7 including, reporting daily weekly and monthly reports, maintaining a high standard of guest services, correspondence with private owners, management and outside companies. Effectively coordinated and produced the 2010 maintenance fee billing. Improved billing methods for developers. Tracked and Reported Weekly Collections. I worked closely with outside collection agencies. Responsible for bi-weekly payroll preparation.

Prepared financial reports, developed budgets, and performed variance analysis in accordance to business plan. Compiled periodic financial reporting packages for senior management. Part of a multi member management team responsible for a budget of $12 Million. Implemented yield management system for hotel rates and allotments. Created reservation conversion tools to measure employees’ efficiency. Implemented front desk procedures increase efficiency and productivity. Designed programs for training and reviewing employees. Designed, created and implemented hotel special promotions for golf and resort guests. Reduced accounts receivable from $800 Thousand to $11 Thousand in 3 months. Increased sales over 500 thousand with implementation of online services. Increased productivity by successfully developing employee training programs. Improved billing methods for group sales.