Solution-oriented business strategist with a proven record of success in motivating teams, revamping operations to optimize costs and improve cash flow, and driving profits. Proficient at developing company policies and procedures and implementing state-of-the-art technologies in a multi-cultural environment. Documented results in developing and directing a management team to consistently exceed corporate revenue goals. Expertise in formulating creative strategic plans and implementing operational and cultural changes. Exceptional leadership, collaboration, and communication skills coupled with industry insights into emerging opportunities, trends, issues and challenges. Well-developed interpersonal skills with proven ability to lead, motivate, and inspire cross-functional teams.Specialties: Inbound Contact Center Management, P&L Management, Outsourced Contract Execution, Process Improvement, Project and Personnel Management