John Akin Email & Phone Number

New York, NY, US

The company I work for is the $700M leader in the language services and technology industry and our advanced, modular technology shortens time to market and reduces costs for companies selling and communicating in non-English speaking markets.With over 5 dozen existing adaptors / integrations, our flexible platform simplifies and streamlines the management.

New York, NY, US

Allowing business to communicate on a Global Scale by facillitating the translation of their documentation, and web sites.

• Co-led new sales initiative to "win back" competitor accounts in major markets nationwide.
• Traveled nationwide to conduct face-to-face, on-site sales meetings with vendor decision makers.
• Presented and demonstrated product at industry spotlight shows.
• Developed and managed relationships with over 700 vendors nationwide.

• Transferred to eastern territory to develop and increase Ecast’s presence in this competitive market.
• Generated new outside hardware sales for Ecast's jukebox products.
• Pre-sold over 90 Revo jukeboxes to vendors throughout and beyond sales territory.

• Received Top Gun Award in 2007 and 2008 in recognition of being Ecast’s highest producing Sales Manager.
• Developed strategic sales relationships with over 700 vendors in 39 states.

• Taught customers the features and benefits of the Ecast product in a manner that the customer understood and was comfortable with.
• Planned and implemented training plan for geographic area. Presented and trained large groups on Ecast and other hardware manufacturer’s technical issues.
• Developed and maintained a professional relationship with distributors and manufacturers. Worked one-on-one with customers to solve problems and trained the customer for self-proficiency.
• Contacted top-tier customers weekly to ensure customer satisfaction with product and support.
• Provided supplementary technical support as needed. Ability to diagnose and resolve technical issues over the phone.

• Worked as an escalation to the Ecast Tier One Support Group
• Resolved complex technical issues with Ecast software and then escalated those issue to our Support Engineering Group.
• Resolved complex computer networking, and broadband networking issues for our jukeboxes in the field.

• Performed troubleshooting of broadband internet connections with technical and non-technical end users.
• Assisted customers in configuring provided CPE, including integration with existing networks.
• Main contact when dealing with advanced features on equipment, including filtering and non-standard network configurations.
• Supervisor of 9 support group employees dealing with issues related to connectivity, configuration, and advanced broadband services.
• Key member of escalation group for issues between customer support personnel and internal engineering groups.
• Experience with call center processes and employee activity reporting.

• Assembled, and repaired personal computers for our customer base.
• Sold, and designed computer systems tailored to our customers needs.
• Performed on site repairs, and computer networking for our customers.