• Supervise, mentor, and manage a diverse team of managers, supervisors, and support staff (267+ FTE).• Ensure all AR operations are aligned with organizational goals and monitor key performance indicators (KPIs) to gauge performance.• Work closely with internal teams, including coding, billing, and clinical departments, to ensure AR issues are resolved swiftly.• Conduct in-depth analysis of trends in the AR data and share insights with senior leadership to ensure a data-driven approach to AR management.

• Deliver operational and customer performance goals through business planning, analytics and strategy.• Maximize revenue generation to reach long and short term financial projects.• Analyze business performance variation and implement coaching strategies to address outlier teams and take away pain points.• Provide coaching to direct supports (Operations Supervisor)• Participates in client quality calibration sessions and establish a course of action for self and others to accomplish a specific and long term goal.

• Supervise and mentor a team of accounts receivable associates, ensuring accuracy and efficiency in daily operations.• Monitor aging reports and follow up on overdue accounts to minimize bad debt risk.• Collaborate with other departments to resolve billing discrepancies and claims inquiries.• Develop and implement policies and procedures to improve accounts receivable processes and internal controls.Prepare regular reports and analysis on accounts receivable performance for management review.• Manage collections activities to ensure timely receipt of payments and reduce outstanding balances.

• Lead and manage a team of analysts and specialists responsible for investigating payment discrepancies, fraud, and billing errors.• Provide guidance, support, and mentorship to team members, ensuring high performance, productivity, and quality standards.• Develop and implement strategies, processes, and workflows to streamline payment integrity operations and enhance efficiency.• Analyze payment data, trends, and patterns to identify potential fraud, abuse, or billing errors, and develop strategies to mitigate risks.• Serve as a subject matter expert on payment integrity issues, providing guidance and training to team members and stakeholders as needed.• Prepare regular reports, metrics, and presentations on payment integrity activities, findings, and outcomes for management and stakeholders.

• Developed and implemented new training materials for transaction analysts and investigators in the Philippines and the US, ensuring consistency and up-to-date information across all teams.• Coordinated training schedules with management teams both in the Philippines and the US, facilitating seamless cross-regional collaboration.• Managed day-to-day training operations for both transaction analysts and investigators, ensuring comprehensive training for both technical and soft skills.• Delivered both group and individual instruction, focusing on enhancing team performance through technical knowledge, customer service, and soft skill development.• Initiated and led operational improvements, successfully increasing quality, productivity, and efficiency across both teams by refining processes and incorporating feedback into training modules.