I interacted with Smartish customers through Zoho in a friendly yet professional manner. I responded quickly and accurately to customer questions about our products via email, phone, and soon, chat. I helped customers with product choices, orders, warranties, and delivery details. I resolved customer issues and claims to ensure their satisfaction and a positive experience with our brand. I used good judgment in line with the company's values. I kept a detailed record of customer interactions and followed up on unresolved matters. Additionally, I kept our response templates and standard operating procedures (SOPs) up-to-date and effective.• Communicated with customers regarding discontinued products and recommended alternative options, including Smartish products. I worked closely with the Order Fulfillment team, Ops Manager, and Supply Chain Analyst to ensure proper handling of discontinued products in the system.• Checked for potential fraud in Shopify orders and ensured that any suspicious orders were promptly reviewed. I communicated with the Finance, IT, and Marketing teams as necessary to minimize risks and protect Smartish from fraudulent activity.• Investigated and resolved customer claims in Amazon efficiently while following Smartish S.O.P.s for handling documentation and communication.• Handled the entire returns process (Amazon, Shopify, Walmart, eBay & Inksoft), ensuring returned items were dealt with efficiently, and that refunds or replacements were issued promptly. I worked with the Order Fulfillment team to ensure returned items were restocked or disposed of properly according to company S.O.P.s.• Provided backup support for the Order Fulfillment team during peak periods or staff shortages. I assisted in selecting, packing, and shipping orders to ensure prompt delivery to Smartish customers.

I strategically met Service Level Agreements (SLAs) targets by handling inbound phone calls, emails, and chat messages from our customers. Busy onboarding and training new customers to get them set up with Atmosphere, I made sure to respond on time, organize our ticketing pipeline, and generate activity records using CRM. Whenever issues popped up, I jumped in to troubleshoot, set up test scenarios, and delved into the problems based on how customers were using our products. My notable attributes included...• Enhanced customer satisfaction and retention by prioritizing inbound communication across different channels.• Provided quality products/services to customers and generated technical solutions, while collaborating with directors of IT department.• Developed products and maximized efficiency by fostering teamwork.• Identified complex issues by classifying and evaluating new cancellations.

In this brief role, I spent time answering all kinds of inbound phone calls, handling general questions, and providing technical support through different channels. I also played a role in enhancing our customer base by scheduling account overviews. Whenever customers dropped emails in our inbox, I was right there responding to them. By engaging effectively with OE's customers, I managed to boost the Net Promoter Score (NPS). And before transitioning them to the Account Manager position, I made sure to onboard clients smoothly.

Starting the day by setting up morning meetings and disseminating properties/projects to field agents, I made sure everything was set before arrivals with 'Pre-Arrival' inspections using Typeform. A big part of my routine was keeping the storage area spick and span, ensuring we had all the necessary stock ready to go. While keeping an eye on Slack and the phone for calls and directions from GX Hosts, I stayed in close touch with the Guest Experience Host team. My notable contributions included:• Obtained promotion within three-month by exceeding set targets and fostering business culture.• Established strong connection with guests by providing city knowledge at each opportunity and suggesting authentic city favorites/hot spots.

As a go-to person for the law firm, I took care of placing orders for the office crew and kept the inventory well-stocked. When it came to tech setups in conference rooms, handling mail, and all those shipping tasks, I had it covered. I also made sure all copy requests were resolved on time, planned events for special occasions, as well as kept our site guides, forms, and logs up to date. Additionally, I made sure all the equipment in the copy room and throughout the firm was in good shape. Through my expertise, I took part in interviewing and bringing in a new receptionist, making sure they fit into our company culture.