John Alexis Bacolod Email & Phone Number

Cebu City, Ph

Cebu, Central Visayas, Philippines

• Performs chargeback/dispute resolution processing and handles dispute inquiries, provide supporting documentation in various systems while minimizing risk for the company.• Review electronic documentation produced from various sources to code transactions as fraud/non-fraud disputes within the PSCU processing platform.• Review, research and initiate the resolution of dispute inquiries from cardholders, credit unions, merchants and internal departments.• Handle all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.• Send written communication to members and Credit Unions to provide case status or retrieve additional information to continue with the case.• Identify matching authorization and validate transaction type within various PSCU systems based on knowledge of the Card Association Guidelines.• Analyze transactions to identify fraud and Non-fraud dispute types to determine reason codes.• Pay attention to details to mitigate financial losses, review merchants response, and recover funds on behalf of members.• Create freeform letters on behalf of the Credit Union to the member to update current status of dispute.• Handle/resolve non-posted items, retrieval projects and authorization chargebacks.• Monitor and trouble shoot daily workflow and make recommendations to management based upon volumes and trends.• Ensure compliance with federal and state regulations in resolving issues.• Discern when follow up with cardholder for additional documentation is needed and take the appropriate actions.• Responsible to process de-conversion and conversion files and will need to be adept at reading dispute/fraud processing reports as well as knowledgeable of trailing activity.• Utilize multiple resources to validate fraud/non-fraud dispute reason code(s) for accuracy before submitting as well as troubleshooting errors.

Cebu, Central Visayas, Philippines

• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobilepolicy.• Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role

Cebu, Central Visayas, Philippines

• We create a menu from scratch using our tools, including the shell forchain or non-chain restaurants, and we ensure that it is 100 percentaccurate in our guidelines and that no errors occur when customers tryto order on a website such as Menulog.com. We create distinct menusfor each restaurant.• Accurately update the back-end menu of chain restaurants such asMcDonald's and Burger King by analyzing a request from a restaurantowner in a salesforce case and contacting the restaurant ownerthrough email once we facilitate the request.• Respond to restaurant owners' complaints through email properly andpromptly, as we have a time restriction on each request. Smalladjustments or upgrades, for example, should take no more than 20minutes. Medium changes or updates should take no more than 40minutes, and so forth.• We also help with escalating instances.• Ensuring complete correctness of the facilitated updates• We maintain the file for each individual assigned chain restaurant group testsites menu and kid venues in an excel sheet supplied with our customer.• We also give expertise, resources, and information to assist our Applicationagent and Menu Update agent.• Provide excellent customer service via email

Central Visayas, Philippines

• Evaluate team members' individual performance and inspire them to doeven better.• Heard team members' comments and resolved any difficulties ordisagreements• Identified operational concerns and established objectives and strategies toaddress them, and• Assigned duties to individual team members.• Use quantifiable data in a spreadsheet program to track each member'sprogress toward goal achievement.• Conducted progress analysis and had weekly meetings about objectivesand tasks• Held weekly task completion contest to motivate team members toaccomplish weekly goals• Weekly report to the operation manager of any problem or flaw in the team.• Provided solutions to upper management for project-related issues.

Cebu, Central Visayas, Philippines

• We look for dedicated servers that fit our company's requirements on theinternet.• We also handle dedicated server purchases, which we retain in our servermanagement or database once finished.• We also troubleshoot the dedicated server whenever a mistake occurs inour system; we will be the ones to contact the provider through email.• Since we purchased a dedicated server, we also manage invoicing andbilling.• We must ensure that our dedicated server is always in good working orderand free of glitches and defects in our server administration.• We also examine the dedicated server state to determine if we will renewthe subscription or cancel it in accordance with the company's policies.