As a VSR I explain the benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. Specific duties of my position are the following:Serve as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims.Explains the full range of VA benefits and all related programs.Make determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision.Decide the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.Prepare correspondence to members of Congress and special interest groups on case assignments and other “controlled” correspondence.Review all correspondence to private attorneys; acknowledges and revokes designations for private attorneys.Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.

Ability to work independently and in a team environment, establish priorities and organize work to stay within pre-established time limits. As a Program Assistant my main priorities are to actively assist the Veteran Service Center Manager (VSCM) and the Assistant Veteran Service Center Managers (AVSCM) by performing administrative work, and independently resolving problems within the Veteran Service Center. As a member of the Front Office Staff one of my daily duties includes evaluating and tasking over 20-30 incoming electronic-mail in the Veteran Service Center (VSC) electronic-mail inbox. Monthly I create and process over 15 promotions and denial SF-52 memos and submit them to Human Resources for implementation. Daily I collect all employee correspondence updates from the VSC electronic-mail inbox, which includes changes of address, position, and emergency contact information and ensure the required changes are made to the VSC Staffing report. To stay organized I maintain a daily task list to ensure all task are meet by required deadlines. Prepare and process 3 to 5 travel documents monthly for all travel arrangements in the Veteran Service Center (VSC). Responsible for maintaining and tracking in the Covers database system over 50 locked employee claim files. Respond daily to a variety of personal, telephone, and written inquiries while ensuring the privacy of veteran’s information is kept confidential when talking to individuals other than the veteran or his or her power of attorney. Coordinate with management staff and supervisors daily to determine easier alternatives to answering issues that arise within the Veteran Service Center.

Ability to write clearly and present facts in a logical order. As a Mail Clerk I have been assigned to the Privacy and Freedom of Information Act Team. As a member of this team I served as a Program Support Assistant (GS 6/7). This position entailed pulling and maintaining Veterans Claims Files, accomplishing daily tasks set by the Privacy Officer, and tracking daily Privacy Act requests.As a member of the Privacy and Freedom of Information Act Team I returned and pulled daily over 50 Veteran Claims files from different teams throughout the Veterans Affairs Office. Analyzed and made disclosure determinations daily on all Privacy Act (PA) and Freedom of Information Act (FOIA) request. Called on an average of 10 veterans daily to verify the address on the veteran request matched the Veterans Affairs Electronic System of Records. Established 20 to 30 claims daily in the Share database, and created virtual notes for every request in the MAPD electronic database. Mailed daily 10 to 20 completed Privacy Act requests to veterans and third party requesters. Tracked daily all requests, phone calls, and claim establishments on a master log to ensure all request are fulfilled. Monthly I submitted a supply request to System Support Services for packaging supplies, mailing boxes, and any other miscellaneous administration supplies. As a Mail Clerk assigned to the Mail Room my primary duties insist of screening and sorting all incoming mail from United Parcel Service (UPS), United States Postal Service (USPS), Federal Express (FedEx), and any other delivery organizations. Responsible for the scanning and transporting of an estimate of 100 non-signature Veteran Affairs Claims files to the Intake Processing team daily. Responsible for generating reports daily of packages that require signatures and maintain a daily report binder.

Skill in using a variety of computer software and automated programs.As a File Clerk assigned to the file bank my primary duties include screening and sorting incoming mail, placing files back in their proper terminal digit sequence, checking out files (including priority pulls and permanent transfer pulls), and delivering files to different locations. A daily responsibility as a File Clerk was to maintain and ensure operation and function of the terminal digit printer. Daily maintenance included ensuring that the printer was cleaned, running properly, and free from any malfunctions. As a File Clerk I was responsible for understanding all Veteran Affairs computer software programs, which include Covers, MAPD, and Share. Daily I covered 100 to 150 files to the file bank location, and filed the claim files in terminal digit sequence. Routed 80 to 100 pieces of mail daily to different Veteran Affairs team locations by utilizing the Share and MAPD electronic database. Sequenced check once a quarter to eliminate misfiling of claim folders, and to ensure correct procedures and placement are successfully completed.As a File Clerk I have trained four Work-Studies on the daily duties of a File Clerk, and ensured that all Work-Studies maintained confidentially of the personal identifiable information of all claim files. Relocated 1200 Outpatient clinic files to a new location, and have pulled and transferred over 2500 Claim folders to workstations throughout the Veterans Affairs.File Clerk duties have enhanced my communication abilities, and have helped me build a successful growing relationship with many different employees of different backgrounds.

Ability to read, interpret and analyze correspondence, regulations, and data to extract pertinent information. As the lead Central Technical Publication Librarian I supervised and trained 60 Dispersed Technical Publication Librarians in all aspects of library duties. Accurately tracked over 570 manuals in an Internet database, called Naval Air Technical Data & Engineering Service Command (NATEC). Responsible for incorporation of all updates and changes to maintenance manuals. Maintained manuals in a terminal digit sequence, and conducted quarterly audits to ensure correct procedures and placement of manuals were successfully completed. Developed, implemented, and dispersed over 15 technical manuals daily for training and maintenance. Attended workshops, training, and classes every three months regarding Microsoft Word and Internet database programs to keep abreast of trends and tools in technical communication. Worked both independently and with a librarian assistant to manage and establish deadlines, in order to comply with Naval Aviation Maintenance standards. My experience as a Central Technical Publication Librarian has allowed me to become proficient in analyzing materials, and training others on the subject of study. My career in the military has involved many opportunities to serve both active duty and civilian contractors. One of the main things I’ve learned is that both written communication and verbal communication is the key to all levels in order for a workgroup to achieve positive results. On a daily basis in the military I dealt with the organization of subject material, and supporting my decisions. Displayed extraordinary work ethic and leadership skills well thoroughly training newlyassigned personnel in the day-to-day operations, which resulted in receiving a NavalAchievement Medal.