As Enterprise Manager for Metlife , I am responsible for 23 location across the country and 68 employees in mail services. My tasks are providing best practices, value add in mail services as well as evaluating current processes using Six Sigma methodologies.

Canon Business Process Services, NY, NY 2002-2015Senior Area ManagerKey strategist and visionary in charge handling a portfolio of accounts generating $12M annually and delivering comprehensive business solutions in personnel management, as well as business and equipment processes. Effectively outsourced services for 20 accounts in various industries including: Legal, Financial, Insurance, Banks, and Property. Transformed operations while wearing many hats including executing… Show more Canon Business Process Services, NY, NY 2002-2015Senior Area ManagerKey strategist and visionary in charge handling a portfolio of accounts generating $12M annually and delivering comprehensive business solutions in personnel management, as well as business and equipment processes. Effectively outsourced services for 20 accounts in various industries including: Legal, Financial, Insurance, Banks, and Property. Transformed operations while wearing many hats including executing administrative and HR duties such as training, payroll, evaluations and promotions.Key Accomplishments• Oversee, manage and lead an operation of 85 staff members across diverse clients including 20 direct reports.• Awarded the Presidents Club Award in 2010 for outstanding Service and add-on business in excess of $1,000,000. • Recognized as the top Area Manager in the region 10 out of 12 years in bringing in additional business in excess of $250,000 per year for Canon Business Process Services.• Achieved Highest Add-On Revenue Performance Award in 2007. • Drove P&L contributions average to 106% through efficient and effective management.• Increased business productivity and profitability by accomplishing and maintaining a client retention rate of 93%. Show less

Managed the operation of a large size post office. Responsible for providing distribution, delivery, collection and window service to the town of Short Hills approx. population 40,000 residents. Provided for the operation of stations and branches within the area serviced. Handled an annual budget of $6 to $8 million dollars and financial responsible for all postal transactions. Conducted public speaking events at the Rotary Club and City Council on postal concerns. Responsible for all… Show more Managed the operation of a large size post office. Responsible for providing distribution, delivery, collection and window service to the town of Short Hills approx. population 40,000 residents. Provided for the operation of stations and branches within the area serviced. Handled an annual budget of $6 to $8 million dollars and financial responsible for all postal transactions. Conducted public speaking events at the Rotary Club and City Council on postal concerns. Responsible for all administrative duties and handled all contracts. Show less