Primary Mission to Build and Elevate Talented Creators

• Acting Supervisor | Lead | Ground Security Coordinator | Complaint Resolution Official• Department Developer: Tackled multiple projects such as designing an operational department to improve the LAX station.• Appointed by leadership to conduct audits and observations with: the station’s retention documents, ramp and AO crewmembers to ensure that we are practicing the safety value and guidelines.• Responsible in logging in documents and reports needed by the leadership, in-flights and flight deck crewmembers.• Prepared daily airport operational schedule for crewmembers and for inbound and out bound flights.• Able to multitask, give public announcements, responsible for dispatching the flights on scheduled, and coordinating with business partners for any changes in the operations.

• Making sure that each merchandise are checked-in and sent out when it arrives to the department.• Providing excellent member service to each Costco members or potential members

• Chosen by Customer Relations Management to be the lead, trained 10 other gate leads and achieved significant improvements in our productivity.• Appointed by the supervisors to train and shadow new agents; providing guidance in handling complex problem and conflict resolution.• Prepared daily reports, gate agent duty manual, and other information required by the management.• Multi-lingual agent and professional passenger service handling for both domestic and international traffic. Multitasked in a fast paced, team-oriented environments, and responsible for dispatching the flights on scheduled time.

• Responsible in giving proper direction to scheduled crews and service vehicles to their appropriate locations