John Andrew Arellano Email and Phone Number
For a cool ten years, I was deep in the world of BPOs, and about half of that time, I was leading the training team for a customer service account. On my last role, I took a bit of a detour and landed in a startup, working as a clinical supervisor. Honestly, those roles taught me more than I could've imagined – everything from wrangling projects, client management, customer relation up to keeping clients smiling. Skilled in Root Cause Analysis, Data Analysis, Training & Development, Instructor-led Training, Performance Management, and Team Management. Strong human resources professional graduated from Trinity University of Asia - St. Luke's College of Nursing.
Beyond Virtual Staffing
View- Website:
- virtualandbeyond.net
- Employees:
- 3
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Client Success SpecialistBeyond Virtual StaffingValenzuela, Ncr, Ph
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Patient Care CoordinatorFreelance Oct 2023 - PresentLos Angeles, California, United States
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Associate ManagerMedgrocer Jan 2023 - Aug 2023Makati, National Capital Region, PhilippinesDevelop a plan for ensuring adequate staffing and training for relievers in case regular medical staff is unavailable. Conduct regular visits and audits of the clinic and medical staff to ensure compliance with local government policy. Manages the daily operations of the company clinic, including overseeing patient care, managing staff, and responding to concerns. Investigates incident reports raised by clients, patients, and medical staff, and take appropriate action to resolve any issues. Maintains a culture of patient safety and quality care by fostering open communication and collaboration between all stakeholders. -
Supervisor, TrainingConcentrix Jan 2018 - Sep 2022Ncr - National Capital Region, PhilippinesI have led 2 training team programs which specializes in Customer Service and Technical Support. First program main metric is Customer Satisfaction while the next program was mainly Net Promoter with sales and tech support. -
Assistant Training ManagerConcentrix Jan 2018 - Aug 2018Mactan, Cebu
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Lead Process TrainerConcentrix May 2016 - Jan 2018Mactan, Cebu
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Process TrainerConcentrix Sep 2014 - May 2016National Capital Region, Philippines
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Subject Matter ExpertConcentrix Feb 2014 - Sep 2014Ncr - National Capital Region, Philippines
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Subject Matter ExpertIbm Global Business Process Services Mar 2012 - Feb 2014Ncr - National Capital Region, Philippines- Ensure all team members are supported with necessary knowledge and skills inside production.- Supported multiple Skills and LOB within the account
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AssociateIbm Global Business Process Services Sep 2011 - Mar 2012National Capital Region, Philippines
John Andrew Arellano Skills
John Andrew Arellano Education Details
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Registered Nursing/Registered Nurse
Frequently Asked Questions about John Andrew Arellano
What company does John Andrew Arellano work for?
John Andrew Arellano works for Beyond Virtual Staffing
What is John Andrew Arellano's role at the current company?
John Andrew Arellano's current role is Client Success Specialist.
What schools did John Andrew Arellano attend?
John Andrew Arellano attended Trinity University Of Asia.
What skills is John Andrew Arellano known for?
John Andrew Arellano has skills like Team Management, Instructor Led Training, Microsoft Office, Strategic Planning, Business Process Improvement, Performance Management, Root Cause Analysis, Operations Management, Business Process Outsourcing, First Aid, Cardiopulmonary Resuscitation, Vital Signs.
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