• Led development programs from early ideation through to successful product releases in the global aerospace & defense market. • Key Achievements: o Successfully implemented a new aircraft fault management solution for commercial aviation customers. o Designed and developed a deployed operations solution, essential for combat and mission-readiness, in collaboration with Lockheed Martin and the US Navy. o Championed and led a mobile maintenance application to allow airline personnel to manage their aircraft during the day of operations.• Met all product demonstration and delivery milestones.• Was the design authority responsible for authoring conceptual designs. • Laid out the vision and goals for the project features within the overall product development teams. • Defined the target audience for the solution and inspired the team with real stories about real people to help them grasp the vision and goals.• Acted as the voice of the customer, representing their needs to the product development team. Collaborated effectively with business analysts, designers, UX, QA and engineering team members, using real-life examples to drive home the product's vision and persona goals.• Managed the product backlog diligently by prioritizing the list of stories, defects, enhancements and tech debt.• Helped define success criteria and specific results for the acceptance of deliverables.• Assisted in requirements definition, adjustments, and clarifications. Collaborated with the Product Manager, to create and maintain a feature roadmap that enables a practical delivery approach, solving identified business problems and sequencing the epics and stories for delivery.• Monitored and reported on the project development status to senior leadership.• Supported the team with product and market expertise, ensuring every team member understands the customer perspective and the market dynamics.

• Domain and product expert in Aviation Maintenance Management solutions.• Was the design authority responsible for authoring conceptual designs.• Laid out the vision and goals for the project features within the overall product development teams. • Defined the target audience for the solution and inspired the team with real stories about real people to help them grasp the vision and goals.• Acted as the voice of the customer, representing their needs to the product development team. Collaborated effectively with business analysts, designers, UX, QA and engineering team members, using real-life examples to drive home the product's vision and persona goals.• Provided business analysis, domain, product and persona support to multiple agile teams.• Positioned feature direction to business using research findings.• Performed on-site interviews and research with users, SMEs and stakeholders at aircraft maintenance facilities.• Performed product demonstrations of new functionality to internal audiences and customers.• Managed the product backlog and constantly revised due to changing requirements.• Liaised with development and QA on quality procedures, business scenarios, acceptance criteria and testing processes.

• Aided product owners in prioritizing work in coordination with product management.• Assisted product owners in requirements gathering and helped author conceptual designs.• Provided business analysis, domain, product and persona support to multiple agile teams.• Positioned feature direction to business using research findings.• Performed on-site interviews and research with users, SMEs and stakeholders at aircraft maintenance facilities.• Performed product demonstrations of new functionality to internal audiences and customers.• Maintained Business Processes and ensured that new solutions complimented those flows appropriately.• Liaised with development and QA on quality procedures, business scenarios, acceptance criteria and testing processes.

• Instrumental in helping adopt Agile Testing practices, as part of the organization’s agile transformation.• Worked in Scrum, Kanban and Waterfall Methodologies.• Liaised with POs, BAs, Product Support, Product Management, and Developers in the testing of User Stories, Change Requests (CR's) and Non-Conformance's (Bugs).• Wrote and validated acceptance criteria that met customer requirements and validated that we have solved stakeholder’s business problems.• QA Chapter Lead responsible for mentoring junior analysts in testing, domain and product knowledge.• For years led the Engineering Support Team as Lead QA Analyst.• I was instrumental in implementing many quality improvements.• Kept current by reading many blogs, articles and books on testing.• Active member of the global testing community and have a highly regarded blog on software testing.

• Responsible for post-sales support to transition customers from a new sale through to a successful implementation of a world-class, web-based funeral home management and accounting software to the United States and Canadian funeral services marketplace.• Performed on-site or remote installation of software, customer training and demonstrations.• Aided in QA, performing data migrations, reports and forms design and development.• Configuration of software to client’s needs.

• Member of Professional Services Group responsible for designing and developing add-on applications and providing modifications to existing products to meet client demands.• Responsible for the design, development, unit testing and support of manufacturing and supply chain software. • Assisted in business analysis and requirements gathering.• I was the initial driver of change in our group’s quoting process, to provide more accurate and reasonable timelines and estimates.• Member of Social Committee and involved in local charity work.

• End-user support and training of Rational Clearquest to members of the LSEC.• Analysis and requirements gathering.• The design and development of various schemas used internally.• Helped design methodologies to track and monitor change requests.• Report creation.

• Member of two-person team responsible for the implementation of a change request / problem reporting system.• Responsible for the ongoing development and support of an application designed for the Canadian Firearms Registry. This application produced authorizations, licenses, training certificates, and issued revocations, refusals and invalidations of permits/licenses.• Maintained, customized and configured different components of Case Tools (Rational Suite) to support the Business Requirements Team.• Also held a position with the Change Management Team as a report and query designer. I was responsible for producing weekly and monthly status reports for senior management.

• Provided first and second line technical support services and supervision in 24/7 work environment.

• Assisted in the coding and editing for an online and e-book project for the Department of Canadian Heritage. Received an introduction to Adobe Illustrator, Macromedia Director and Dreamweaver.• Member of a team designing an interactive cd for Statistics Canada entitled “Canada Yearbook, 1998” – converted word documents to .pdf, created and coded objects for navigation and display.• Provided QA and Editing assistance on both projects.

• Successfully analyzed, designed, and developed an automated business system for the Centre.• Trained the staff of the Centre on its use.