• Processes guest arrivals and departures, including all necessary payments, as well as modifying reservations, if necessary, with third party partners: Agoda, Expedia, and Booking.com.• Solid experience in accounting functions, such as auditing and proper balancing of terminals vis-à-vis actual cashier summary report, including the preparation and production of back-up reports.• Doing night reports such as daily revenue breakdown to be forwarded to the concerned department heads.• Ensuring proper endorsement, particularly the tagging of VIPs with their respective request and status.• Hands-on experience with quarantine guests (guests undergoing quarantine due to COVID-19); fostering positivity to these guests; handles all their complaints and requests.• With property management functionality by recording guest comments or complaints and thereafter submitting suggestions to managers as may be necessary.• Assists the manager and supervisor with hotel company standards and hospitality policies imposed by the appropriate government agencies.

• Promoted positive guest relations to all individuals approaching the Front Desk by responding to guest inquiries, requests, and issues in a timely, passionable, and efficient manner.• Issued keycards and escort instructions to bellhops.• Confirmed reservation in system and reviewed all noted information.• Offered referral for services and handled requests for information.• Arranged for shuttle services and assisted with other guest transport needs.• Direct phone calls as necessary and ensure incidental services (internet, pool access, tv channels) are active or restricted.• Cleaned and maintained lobby and common areas.