John Anthony Email & Phone Number

Vietnam

● Successfully built and led the country's IT Team , Operations Team, Real Estate Team, Procurement Team, Business Continuity Team, Protective Security Team and Operational management Team .● Successfully navigated HSBC Vietnam through an unprecedented challenge caused by the Covid pandemic and ensured the smooth transition by the bank including staff safety, customer ease to transact and the organization adaptability to the new environment, with seamless execution within a month.● Instrumental in rolling out a transformational New Way of working strategy, encompassing Work from Home, introducing new Technology and mindset shift. This has allowed the organization to optimize space, reducing cost significantly pa, create a more balance work-life environment for the staff and make the bank more resilient.● Have an impressive track record of successfully transforming Operations, driving significant cost savings via digitalization, automation and introduction of new systems leading to improving customer engagement .● Drive the bank's digital transformation across the organization and ensure the organization stays ahead of the competitor and continue to be relevant to our customers.● Develop local talents and create winning teams.

Kuala Lumpur

● Led a high-performance team that achieved exceptional results.● Optimized headcounts via end2end workflow reengineering and increased performance and efficiency. Successfully reduced headcounts from 715 to 420 in 4 years while still supporting a growing business with improve customer experience.● Reduced operation cost with stringent cost control practice.● Digitalized correspondence from paper to electronic.● Implemented and integrated Account Onboarding for card application and assessment system.● A key member of the senior executive forum, driving increase in customer base, revenue and resolutions to key issues and business strategies

Kuala Lumpur

● Provide leadership , direction and development to the flagship/biggest branch in HSBC Malaysia with a MYR80mio balance sheet, more than 80 staff and complex customer base , compounded by the immediate presence of all major stakeholders within the premises in a country where its retail business is the 2nd biggest and profitable in Asia Pacific ex HSBC HK .