John Anthony Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Toyota Kirloskar Motor Pvt Ltd, Bidadi, Bangalore. Managing IT Network infrastructure for Toyota, India’s largest automobile manufacturing company. Responsible for managing production plants network and SD WAN connectivity to 425 Toyota dealers, auto part supplier’s network across India. Managing Network and Security 24/7 NOC Operation with 30+ team members which includes L1, L2, L3 and Team lead to provide technical support Network operations. Responsible for all LAN and WIFI plant network requirements and deliverables achieve SLA and KPI review with Toyota Management. Handling Incident management, provide Technical support during P1/P2 calls resolve issue and restore services with in SLA. Providing RCA and preventive action plans. Coordinate with OEM TAC and field engineer provide technical solution for hardware replacement at Toyota dealer location Managing Data Centre network infrastructure, NextGen DC and ISP internet connectivity. Managing new network project execution and sustenance hand over. Network change request as part of change management, Impact Analysis, implementation and Test plan. Network audits and Adherence to Toyota process and security compliance policy, Quality assessment. Planning and execution of network Preventive maintenance activities as per Annual calendar. IOS upgrade, EOL replacement. Identify risk area in network and implement service improvement plan. Vendor management, AMC with OEM, Cisco, Checkpoint and Wipro filed engineer support. Talent acquisition, skill evaluation and provide trainings, resource optimization

Bangalore

Global IT Network and Telecom Project Manager, Wipro ltd June 2016 – Feb 2024 Managed large scale Enterprise Network security and Telecom operations at Wipro. Managed Core Network connectivity for offshore development providing critical technical support evaluated projects across Wipro location. Handled IT Services and grievances for internal customers across India, US, UK & APAC regions. Managed team of 30 including L1, L2, L3 shift leads to provide technical support and OEM TCA support to restore the services. Incident management P1/P2 network outage calls and Analysing root cause and prepared RFO/RCA and preventive action plans. New project implementation, planning costing Optimizing and resource allocation. Responsible for SLA for LAN WAN, internet, MPLS network connectivity. Expertise in Telecom ISP management with Global ISP provider AT&T, BT, Verizon. Change management review network impacting analysis & changes implementation. Managed AWS, Azure cloud Network infrastructure network connectivity. Managed Data centre infra, DR activity and Network annual preventive maintenance. Taken care of Vendor management, AMC renewal with OEM’s. Network Security Audit and compliance and identify vulnerabilities taken corrective action Talent acquisition, resource optimization, Team building and cross skill development.

Bengaluru, Karnataka, India

Wipro Client HPE AVAYA NOC Operation.Technical Lead, Bangalore Feb 2012 - Mar 2016 • Managed NOC team of 15 and provided technical support for Avaya customer, Alarm monitoring, fault management and change management for core and access network.• Coordinated with ATT, local service provider in troubleshooting faulty equipment. Wipro Client CIENA Canada.Technical Lead, Bangalore Sep 2010 - Feb 2012 • Coordinated with testing and development team for Optical transmission network equipment configuration, HDX, OM5k NE Software upgradation and traffic testing on DWDM SDH Network.• Hands on exposure to product verification and functionality testing through Optical Manager for GUI, TL1 based testing for OM5k and HDX OME6500.

Bengaluru, Karnataka, India

Wipro Client Cable and Wireless.Team Lead, NOC Operation Bangalore Jul 2007 – Jun 2010 • Taken care of fault management and change management for Core network and access data network.• Monitored of C&W network using customized integrated tool SMIT (Services management integrated tool) for alarm monitoring multi-vendor equipment’s support.

Bengaluru South, Karnataka, India

TATA Tele Services Ltd.Junior Engineer, Bangalore Sep 2004 – Jul 2007 • NOC operations, network planning & implementation. L3 technical support to O&M, VSNL, Fault management. New Installation integration of optical MUX /ADM STM-1/4/16/DWDM, DLC

Bengaluru, Karnataka, India

Measurement and Controls India Ltd:Junior Engineer, Bangalore Sep 2000- July 2004• System integration testing, installation O&M on SDH STM- 1/4, DLC, wire line and Providing Technical support to BSNL.

Engineering Diploma, Electronics And Telecommunications

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