John Anthony Stamatakis Email & Phone Number

• Managed and triaged client escalations from the Client Success and Client Support teams.
• Oversaw the development, drafting, and approval process for Statements of Work (SOW) for new and existing clients.
• Monitored staffing levels across the Client Success and Client Support team to ensure proper coverage for all assigned clients, filling in personally as needed.
• Provided exceptional support by gathering client information to determine the best course of action.
• Applied technical expertise, product knowledge, and problem-solving skills to drive the diagnosis and resolution of reported issues or requests.
• Managed competing priorities across the assigned portfolio.

Independence, Ohio, United States

• Oversaw a high visibility financial healthcare department that focused on high profile/high dollar Patient Access Services.
• Maintained documented processes and procedures: Time keeping, Paid time off requests, monthly productivity rollout results.
• Proactively identified and solved complex problems impacting operations management and business direction.
• Compiled data for reports to disseminate to staff members and management team.

Westlake, Ohio, United States

• Motivated teams to outperform in sales/maximized the profitability of the department.
• Designed, implemented, and reviewed sales approaches.
• Recruitment, training, career progression and assessment of the staff along with the other members of management.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Cultivated talented teams of departmental employees through mentoring, coaching, and teaching skills.

• Executed visual direction and marketing standards, provided effective leadership, training of employees and delegating assignments.
• Utilized company tools to achieve productivity expectations and business needs.
• Facilitated company walkthroughs and report-outs to upper management.
• Worked collaboratively across all sectors of the leadership team: Contribution, Service, and Look Departments.