• Managed collections and sales invoice entry for clients including Ace, Royal Caribbean Cruises, and Burger King.• Identifying customer debits and researching their veracity. The result either was collection or crediting of said debits.• In coordination with warehouse, created SOP on how to address quantity debits in timely manner,• Researched and resolved severely delinquent balances, reducing 120+ day delinquencies by over 75%.• Implemented methods to address long-standing debit issues and managed write-offs with upper management.

• Managed accounts with a portfolio ranging from $7 million to $25 million, successfully collecting outstanding balances from U.S. Federal Government entities and resellers.• Collaborated with clients to ensure the accurate collection and proper crediting of state taxes, aligning with their exemption status.• Executed daily payment processing, efficiently channeling client payments to banking institutions and reconciling them with customer balances.• Proactively engaged with higher-level collection departments to address delinquent accounts, maintaining a focus on account integrity.• Proficiently submitted invoices through online portals, including the Federal Government Wide Area Work Flow (WAWF), streamlining the invoicing process.• Spearheaded the transition from postal mail to electronic invoicing, for greater efficiency.• Facilitated direct and open communication with Sales Staff, ensuring prompt updates on price changes, invoice corrections, and prudent write-offs for uncollectible balances.• Implemented innovative processes to enhance transparency and communication of account balances, fostering improved client relations and revenue management.My current obligations will conclude on January 2, 2024, as I am actively involved in the transition of responsibilities.

• Accurately processed equipment orders and efficiently managed the order cycle from submission to invoicing.• Conducted thorough reviews of entries and invoices to ensure billing accuracy, minimizing errors and reducing instances of Credit and Re-bills.

· Analyzed customer pre-sale financial condition and authorized customer credit lines for customers that included government and educational; Research of financial statements and analysis of Dun and Bradstreet credit files. Reported directly to the Chief Official Officer in this capacity.· Supervision of Accounts Receivable Process; Managed bad debt risk portfolio. Outbound collection calls working with clients. If applicable authorized payment arrangements or transfer of delinquent balances third party organizations for payment satisfaction.· Assisted with order management, Confirmed integrity of Purchase Order paperwork submitted according to company's financing terms.· Collections liaison for company’s schools for payment satisfaction of delinquent student balances.· Participated in process improvement projects, modifying credit procedures, and support other management directives as prescribed.· Software Systems used in role: Microsoft Navision, Excel, Word, Outlook.

· Provided superior customer service of incoming calls from clients on status of order, return requests, exchanges, updating of contact information. Tier-1 Technical Support for customer’s software updates. Directing customers to proper department for elevated assistance.· Coverage of front desk duties, receiving clientele to work facility. · Worked with centralized warehouse and shipping companies for research and solution to missing client packages.· Initialized and quality controlled hardware and software in transfers between users.· Various projects as directed by upper management. · Software Systems used in role: Microsoft Navision, Excel, Word, Outlook.