John Arda Email & Phone Number

Hands-on Manager, supporting multiple sites with IT and Data queries whilst managing IT projects and BAU requests. Main duties• Respond to queries via a ticket system, chat, email, or phone. • Train other One Avenue staff members on troubleshooting and diagnosing problems. • Write, edit, and revise training documents for new and updated software and hardware. • Provide technical assistance for questions and problems. • Resolve problems with networks and other computer systems. • Diagnose system errors and other issues. • Follow up with customers to ensure full resolution of issues. • Request feedback, monitor calls, and other methods of correspondence to improve training methods. Run reports to analyse common complaints and problems. • Set up of new computers, connect staff to printers and replace printer toners. • Set up new mobile phones. Ensure IT stock is available for new starters and for replacement items (cables/adapters). • Provide out-of-hours availability for the Executive Team support. • Replace computers when the OS or hardware is at end of life or out of support. Support the Audio/Video systems in our buildings. • Maintain the CCTV systems. • Maintain the UPS’s. Monitor the communications room. Maintain access control systems. • Maintain Papercut and print server(s).

London, Greater London, Gb

Hands-on manager with a team of two ensuring IT support is maintained plus ensuring that Team objectives and projects are kept on track. Major Projects:• Migration of onsite file server and third-party intranet solution into SharePoint plus implementation of MFA into Office 365• Development and implementation of IT 'basics' training for organisation, including OneDrive, Teams, SharePoint, email security• Implementation of Cyber Essentials Plus certification and investigation into ISO 27001 implementation. • Creation of IT Policy Handbook Main Duties• Overseeing IT and communication operations for Stonewall across three sites (Cymru, Edinburgh, and London).• Advising and implementing an IT plan aligned with organisational goals and leveraging technology advancements.• Leading the annual IT budgeting process.• Coordinating daily IT support services, covering networks, servers, and hardware.• Maintaining high network security standards in accordance with best practices.• Managing day-to-day hardware maintenance and engaging external support providers as needed.• Overseeing software licensing, operational procedures, and compliance.• Implementing and maintaining robust backup and business continuity plans.• Establishing and upholding IT standards, policies, and operational best practices.• Creating and managing documentation and procedures for all IT systems.• Planning and managing resources for new systems and ongoing IT projects.• Procuring and managing inventories of all IT assets.• Handling IT service and support contracts with third-party providers to ensure compliance with service levels and contractual commitments.

London, Gb

Hands-on IT Manager providing IT support, process creation and third party management. Major Projects:• Audited hardware and software licensing across business• Produced phone switchboard, identified optimization opportunities • Identified cost savings on hardware and Saas licensing including options on moving from GSuite Business to Google Workspace Enterprise, soft phone options, identifying similar software options used within the business• Planned IT element of IT move into new site including:- Leased line and back up options- Site network and Wi-Fi set up - Hardware set upHardware, application support and additional duties including:• Google Suite Business/Google Workspace Enterprise• Slack• Remote IT Support for business • New user induction including remote assistance for device set up for Windows 10Managing third party suppliers

IT administration and Support as well as investigating new ways to improve on the existing IT set up within budget. Major projects:- Creating questionaire and matrix in order to look into pupils who may be at risk of bullying- Move from Google Drive to Microsoft SharePoint online and 365- Migration of email from DreamHost to Microsoft Exchange online

London, London, Gb

IT Manager providing hands-on IT hardware and software support plus third party management and MFA implementation. Major Projects • Implemented DUO Security multi factor authentication across business • Managed set up and ordered IT Hardware for ENT, Women’s Health and Digestive Surgery clinics including overseeing third party infrastructure team installation of onsite equipment (printers, PCs, phones, switches etc) plus coordinating with facilities team and centre directors to ensure work is in keeping with clinic plans• Trained and supported medical secretaries use of in-house interface with practice management software (DGL and HeyDoc, connecting to CompuCare) Hardware and application support including: • Mac OS, Windows 7 - 10, iOS, Android and associated mobile/tablet devices, thin and fat clients • Office 365 • Multifunctional and desktop printers • Network support (Wireless and Wired) • Practice Management Software - CompuCare

London, Gb

Hands-on Manager, supporting each all staff with IT and Data queries whilst managing IT projects and service delivery as organisation nearly doubled in size. Major Achievements: • Implemented IT asset register across business• Implemented IT support triage process• Supported the business with IT requirements through aggressive growth phase (company grew from 4 clinics to 7 clinics within 12 months)• Managed IT set up of 3 clinics including:- Leased line and backup installation - Overseen installation of VOIP phone system- Overseen installation of multi-functional printers- Onsite installation of PC and Mac devices- Overseen update of desktops from Windows to Windows 10- Overseen migration from Office 2007 to Office 365• Seamlessly migrated all hosted IT operations to cloud based solutions • Managed IT element of practice management application migration (TM2 to MedDbase)• Investigating and creating replacement reports in new practice management software using Power BI• Managing People (IT support and IT super Users) Hardware and application support including:• Mac OS, Windows 7 - 10, iOS, Android and associated mobile/tablet devices• Office 2003 – Office 365 • Multifunctional and desktop printers• Network support (Wireless and Wired)• TM2 Practice Management Software• MedDbase Practice Management SoftwareManagement Support including:• Data extraction and report creation using MS Excel, MS Access, Power BI, SQL, VBA and DAX• Budget control• Managing third party relationships• New user induction and training

Sevenoaks, Kent, Gb

• Onsite application, desktop support for Conference Centre and additionally, maintain handheld devices and ensure permanent connection to cloud based data connection for Commercial Event serving the general public at site. • Prioritise and action IT incident tickets, ensuring completion in a timely manner.

Bern, Ch

Achievements:• Carried out the successful research, development and deployment of key MS Access application for Finance team to provide the following: - Replace manual input of data with file import to automate population of metrics (eg. weight/items/vendor/destination) for accruals calculation. - Generate estimated cost to business for using various postage/linehaul vendors, based on destination. - Provide interface for Finance team to input received invoices, so that accrued costs are replaced by actual figures. - Using the information above, provide on demand reports indicating an estimate of outstanding cost to business, by vendor. - Provide revenue, plus margin of profit based on accrual/actual data. In addition, and in conjunction with the Financial Controller and Commercial Director, reports have been created in the application to provide an Excel spreadsheet output. This includes (and is not limited to): - Items/Volume to country per day/week/month etc. - Client spend - Vendor spend - Profit report• Additional Responsibilities: - Provides desktop and software support.

• Identify opportunities to optimise processes, plus planning and developing IT system solution.• Provide support for all in-house applications across UK site.• Extract, insert, update and delete data in Sybase database via SQL for in-house warehouse and billing application as a workaround.• Liaise with and manage third party software suppliers to resolve application issues.• Schedule and prioritise desktop support team workload on a daily basis.• Identify IT issues and liaise with third party IT support team where additional resource is required.• Represents IT team at daily management meetings in UK site.• Manage, schedule and delegate IT issue tickets to in-house staff and third party support.• Provide addition desktop support as and when required, in person, via phone, via remote access software (Dameware) or by emailed instructions.• Responsible for IT consumable purchases (eg. Paper, toner, adhesive labels) and additional hardware.

• Maintaining and updating self created in-house data and printing systems.• Managing day to day workload and priorities of data and print room teams.• Responsible for paper and adhesive labels purchases for business. • Designing and implementing data checking procedure for staff.• Ensuring high level of quality throughout data processing.• Supplying departmental reports for statistical review by management team.• Processing customer address data, for use on various types of mailing.

Responsibilities:• Managing day to day workload and priorities of data processing and printing for the business. • Processing and outputting customer address data, for use on various types of mailing.• Providing desktop support to the business, ensuring a high level of service is delivered.• Liaising with all external IT/Comms companies. • Managing all mobile phone, landline and broadband contracts for the business. • Sourcing IT and related suppliers, ensuring competitive quotations are received for all IT consumables.• Covering laser printing room to ensure workflow onto the shop floor is maintained. Achievements: • Identified and investigated the most competitive options, both in terms of service and cost, for the business when identifying suppliers for IT Support, Laser printers, Company stock system, Toner, Paper, Labels and other consumables• Reduced the business’ data processing and printing costs by £30,000 by designing and developing data processing/printing application and bring data processing and printing in-house.

Responsibilities:• Account managing existing clients• Prospecting and developing new business within the publishing sector

Responsibilities:• Receiving and processing customer enquiries• Providing administrative support to all Distribution Consultants• Maintaining customer and marketing database

Responsibilities:• Cleansing and exporting customer address data, for use on various types of mailing• Providing backup and support to main programmer

Website Design And Development

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