Manager – U.S. IT Governance Management (October 2012-January 2014)Managed team responsible for governing the external IT partner, assuring that company policies, guidelines and procedures were followed according to global contract. Followed complete Service Level Management lifecycle including Service Strategy, Design, Transition, Operations and Continuous Improvement. IT support services included Event, Incident, Request, Problem Escalation and Access Management for all of the I.T. Infrastructure. Also responsible for Asset, Telecommunications and IT Security management. Managed I.T budget of over $10M.• Managed virtually every faction of the I.T. Infrastructure and Application Services divisions throughout my career.• Provided continuous improvement guidance to all members of IT at a local, regional and global level.• Advised in the design and implementation of an employee peer recognition plan resulting in a significant increase in department employee morale.• Participated with co-workers and team members in team building exercises to ensure a consistently high level of employee synergy and motivation.• Championed “Work from Home” effort to reduce employee facilities footprint including the creation of corporate policies resulting in a Performance Office and tele-mobile work environment with highly engaged employees.• Developed and managed IT budget in the millions of dollars.• Had an excellent employee retention rate, indicative of management style.Manager – Applications Services Enterprise Relationship Management (February 2011-October 2012)Managed team responsible for the support of Production Manufacturing ERP, Financial, Payroll, HR, Factory Data Collection, Customer Relationship Management and Document Management systems.

Project development and implementation of several banking platform applications including deposits, commercial, and teller applications. Automation specialist. Provided technical direction to groups regarding hardware and software necessities as well as design approach. Designed and implemented the "Branch Management" system, automating most functions that previously required manual human intervention.

Designed and developed local area network consisting of five Novell servers and 150 Microsoft Windows based personal computers. Assisted in the design of several PC to mainframe applications in a Microsoft Windows environment, automating the engineering document flow and signature approval process. Responsible for transition of Token Ring network to Ethernet for the enterprise including implementation of TCP/IP, NFS, and Samba.

Implemented, maintained and supported statewide Novell PC Network. Provided analytical and technical assistance to PC support group. Position required extensive knowledge of wide area networking, operating systems, as well as familiarity with a wide range of programming languages and application software packages.

Sold, customized, and installed computer software and provided training on the computers and systems. Position required working knowledge of both PC and mini-computer hardware and software.