John Ashraf Email & Phone Number

Cairo, Egypt

Designs, builds, configures, installs, monitors, and supports all VOIP and collaboration systems (Cisco UC , broadworks and Oracle SBCs).• Manage, Configure and troubleshoot all unified VOIP communication systems and Collaboration including IP telephony, Voice mail, IM Messaging, Video Conferencing and Contact Center as L3 Support.• Coordinate with the vendor according to the SLA.• Manage and configure all collaboration endpoints and systems• identifying, investigating and resolving technical incidents and problems related to IP telephony systems• Manage, configure and troubleshoot Video Conference systems and Endpoints• Troubleshoot highly complex data, voice or video network and hardware problems and escalates to Vendor if needed.• Ability to engage in creating backup strategies for the data and recovery plan Collaboration solutions.

Member in VOC-CTS2 Cisco team which is responsible for solving problems and implementing standard and complex changes for all Orange customers having Cisco IPT and IPCC solutions Validating , categorizing , troubleshooting and resolving all voice issues received from customer facing teams. Dealing with all Cisco voice services and products like CUCM , Unity , UCCX , CUPS , CUEAC servers as well as voice gateways. Dealing with voice over cloud service called ( B2GAAS ) which is IP telephony and IP contact center service provided to some of Orange customer as a service. Dealing with Cisco while solving Vendor-Related problems. Dealing with implementation teams in Implementation –Related issues.