John Aszel Macaibay Email & Phone Number

Philippines

 Manages stakeholders on learning and communications development needs Uses advanced training methodologies such as virtual delivery Demonstrates advanced facilitation skills and adult learning theory techniques Assesses participants' understanding and quickly reacts to their learning needs Quickly learns and delivers unfamiliar topics with minimal notice or preparation time to meet business needs Is cross-trained in two or more topics and is viewed as an expert in content Coaches and counsels trainees on performance through observations in the line of business Assesses whether trainee will meet standards to successfully complete the training programs Partners with business clients and HR business partners to address performance concerns and ensure consistent communication Participates in team projects to support project goals Mentors managers on coaching to communicate sessions for both verbal and written communication

Philippines

 Facilitated process training classes to newly-hired and tenured bankers Provided support to trainees in Development Center (Transition) Conducted update training sessions among unit managers Facilitated communication skills training classes to newly-hired employees and tenuredspecialists Conducted Coaching to Communication for CSAT Performance sessions (training andworkshops) targeted to improve coaching skills of Unit Managers/Team Leaders Performed training needs/gap analysis and creates modules and courses to tailor-fit theneeds of the specialists Conducted follow-through measures to ensure retention through call listening validation,calibration and coaching sessions

Philippines

Provided communications coaching support to tenured and new hire employees to positively impact customer satisfaction

Philippines

Philippines

SME for Email Bankers and also functioned as a Phone and Email Banker