John Augustin Email & Phone Number

Charlotte, North Carolina Area

• Sole IT support for the SC/NC Region which includes but are limited to SUN, DELL, HP, EMC, and IBM servers, HP, XEROX, CANON, and IBM printers, and DELL, SUN, HP, and IBM Libraries.• Being on call 24/7 365 ¼ days a year in case a IT device fails• Provide instruction over the phone or go on site to Diagnose and repair IT devices

Yonkers, Ny

• Generated and closed sales of over $200,000 monthly.• Created and enhanced Excel program allowing sales consultants to calculate lease, finance and other more complicated financial calculations along with taxes, DMV charges, and other fees. Also able to track client and ability to print client friendly printouts. Used by 80% of sales consultant (especially ones older than 60 years of age) because of it accuracy and ease of use.• Designed follow up system to make calls and send mail… Show more • Generated and closed sales of over $200,000 monthly.• Created and enhanced Excel program allowing sales consultants to calculate lease, finance and other more complicated financial calculations along with taxes, DMV charges, and other fees. Also able to track client and ability to print client friendly printouts. Used by 80% of sales consultant (especially ones older than 60 years of age) because of it accuracy and ease of use.• Designed follow up system to make calls and send mail to clients on specific times.• CSI score in top 10% nationwide for all Brands sold. Show less

• Streamlined Shipping and Receiving by;1. Servicing twice as many internal clients with 2/3 of current staff (ex from 100 internal clients being serviced by 3 people to 200 internal clients with 2 people)2. Reduced Shipping and Receiving area by 1/3 while serving twice as internal clients (ex from 300 square feet for 100 internal clients to 100 square feet for 200 clients)3. Increased accuracy of letters and packages to 99.97 accuracy4. Increased efficiency of packages… Show more • Streamlined Shipping and Receiving by;1. Servicing twice as many internal clients with 2/3 of current staff (ex from 100 internal clients being serviced by 3 people to 200 internal clients with 2 people)2. Reduced Shipping and Receiving area by 1/3 while serving twice as internal clients (ex from 300 square feet for 100 internal clients to 100 square feet for 200 clients)3. Increased accuracy of letters and packages to 99.97 accuracy4. Increased efficiency of packages processing by 4 times (ex from 25 packages hourly to 100 packages hourly)5. Reduced equipment cost by 17% (ex was $2000 now $1660)• Streamlined Office inventory by ;1. Setup system to track setting up systems to track and anticipate what needs to be ordered.2. Negotiating with vendors to reduce inventory cost by $90,000 per year.3. Bar coded all inventory.• Reduced cost while increasing printer and copier up-time by;1. Reducing printer/copier equipment lease by $3000 monthly by accurately allocating copiers.2. Reducing printer/copier equipment down-time from up to 2 day to no more then 4 hours.3. Increasing end user moral and trust which reduced outsourcing.• Streamlining conference rooms by reducing equipment downtime from up to 2 weeks down with 5 people servicing 13 Conference rooms to no more than 24 hours down or less with 3people servicing 25 Conference rooms• Implemented procedures to;1. Create passports and visa pictures for every country2. Produce and customize building access badges in less than 5 minutes (from 24 hours)3. Use inventory system4. Sort, distribute and collect mail5. Operate ADT security system.• Maintain ADT server and workstations.1. Setup mirror2. Replace failed drives3. Setup network to other ADT workstations4. Diag and replace parts on server and workstations. Show less

Yonkers, Ny

• Generated and closed sales of over $750,000 monthly internet sales.• Coordinated internet sales with sales team• CSI score in top 10% nationwideService Adviser• Processed 60 to 100 clients daily from taking request or complaint, communicating with technicians, communicate with client if needed, verify request completed or complaint resolved, then do all accounting and coding for warranty work in time for client to pick up vehicle.• CSI score in top 10%… Show more • Generated and closed sales of over $750,000 monthly internet sales.• Coordinated internet sales with sales team• CSI score in top 10% nationwideService Adviser• Processed 60 to 100 clients daily from taking request or complaint, communicating with technicians, communicate with client if needed, verify request completed or complaint resolved, then do all accounting and coding for warranty work in time for client to pick up vehicle.• CSI score in top 10% nationwide for all Brands serviced. Show less

Mt Kisco, Ny

• Generated and closed sales of over $500,000 monthly.• Managed all Truck Sales for Nissan brand with 3 person staff• Ordered and controlled Truck inventory to meet truck sales goals• CSI score in top 10% nationwide for all Brands sold.

Tarrytown, Ny

• Managed installation, training and servicing of copiers in companies like GE and NYPA• Helped companies save money on their out going mail• Prepared reports for both Xerox and business client on monthly basis• Worked without supervision