John B. Email & Phone Number

As an assistant customer care manager at Newfold Digital, I oversee the daily operations and performance of a team of customer service representatives who provide support and solutions to our clients. With over 10 years of experience in the customer service industry, I have developed strong skills in customer service management, decision-making, and organization. I have also earned two certifications in efficient time management and finding your time management style from LinkedIn, which help me to manage my workload and prioritize tasks effectively. Previously, I worked as a team lead and a quality officer at Dreamscape Networks, where I was responsible for ensuring the quality and consistency of the service delivery, as well as coaching and mentoring the staff. I am passionate about delivering excellent customer service and creating a positive and productive work environment for my team. My goal is to continuously improve my skills and knowledge, and to contribute to the success and growth of Newfold Digital.