John B. Email & Phone Number

Phoenix, Arizona, United States

Manage the IT Operational and Capital spend budget and purchasing process. Oversee the telecommunications vendors and accounts for all voice and data circuits at all locations throughout North America. Review and process all IT Contracts.

Manage the IT Operational and Capital spend budget and purchasing process. Oversee the telecommunications vendors and accounts for all voice and data circuits at all locations throughout the country.

Ensure the program staff have the technical resources to perform their jobs efficently and effectively.Improved corporate database structure and reporting, increased administrative capacity while reducing administrative man hours. Implemented electronic medical billing and electronic document managment.Utilized business process improvement techniques to increase accuracy of data and timeliness of data entry, providing support and data analysis for the Executive staff and Board of DirectorsProvide immediate assistance to all users for communications, hardware, and software issuesOversaw the successful installation and implementation of a security/access system, PBX, IP Phones, Exchange 2000/2003, Windows 2000/2003 Server, VPN, wireless networks, electronic document management system, and agency wide scheduling of resources and personnel.

Accountable for all aspects of Information Systems and Business Applications. Managed staff of Systems Administrators, Network Engineers, Programmers, and technicians to support all hardware and software and to ensure continuity of operations. Led multiple cross-functional projects to make certain company objectives were completed on schedule.• Selected, designed, implemented, integrated, maintained and monitored all administrative and business systems. Central point of contact for all software vendors and contractors.• Analyzed departmental systems, operations, workflow, and procedures. Recommended and implemented system upgrades and enhancements that improved workflow processes. Wrote policies and procedures for the HR, Finance, Production, and Technology departments• Developed system documentation and training materials, conducted training on all company software for end users, supervisors, and directors.• Managed help desk services for all software and hardware, with 98% of issues addressed in 24 hours.

Maintained computers and software for Production, Operations and Manufacturing Engineering departments. Provided business systems analysis that increased production and reduced workload. Led cross-functional teams to successfully implement TQM and CPI methodologies. Scheduled production of avionics equipment and assisted program office with problem resolution.• Served as liaison between MIS, Operations, and Production to coordinate department growth and upgrades while ensuring systems remained compatible with no adverse impact to production.• Critical leader in the implementation of an MRP II system for improving production, purchasing, inventory, scheduling, and Bills of Materials.• Led a major cross-functional reorganization that improved cycle time and reduced workload.• Implemented bar code tracking on the production floor, increased data accuracy by 36% and significantly reduced data entry time.• Developed a shop floor control system that improved accuracy, efficiency, and management reporting.• Maintained networks, backups, and data for production, operations and M.E. departments.• Installed and maintained user software, provided training, and automation techniques.

321SMW ICBM Combat Crew Commander, Instructor, and Squadron Commander.319BMW Wing Command Post Controller in charge of emergency Base and Wing operations.