John B. Email & Phone Number

Innovative and trusted IT service delivery professional with extensive information technology service management (ITSM) experience. Exceptional ability to facilitate, execute and deliver on direction from senior leadership and key stakeholders. Key successes built on engaging and empowering team members, concise and effective organizational communication, in-depth analysis of metrics/KPIs, continuous improvement cycles, and urgency towards customer escalations. Accountability for managing service delivery on enterprise level customer base, utilizing internal and external labor forces.Background in information technology, telephony, point of sale (POS), laser printers, security equipment/CCTV, AS400, network stack, and higher educational fields.