John B. Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

I want to bring the best network people together to create new opportunities together. Putting the customer at the heart of everything we do.

Selangor, Malaysia

I am responsible for Asia-Pacific and Japan (APJ) regional Lifecycle Service Assurance Team to provide Tier 4 Network Engineering and site infrastructure support. I lead team members spread across APJ/EMEA (Malaysia, UK, Israel and India). My team provides both Tier 4 support as well as network engineering project resources.I am also responsible to manage the outsourced service providers who support customers in the region.Recent highlight in my career was the successful project and resource management to complete the network transformation for our largest services client. This project involved two phases over a period of six months, first phase was to move over 3300 network devices from legacy shared network to dedicated network. Second phase was to rename and re-IP over 3300 network devices across all of Asia including India, China, Australia and New Zealand.Most importantly this would not be possible without the support of great team work and coordination.

Cyberjaya, Selangor, Malaysia

I am responsible for Asia-Pacific and Japan (APJ) regional team to provide Level 3 Voice and Data Operations site infrastructure support. I lead team members spread across APJ (Malaysia, Singapore, China and India). My team provides both Level 3 operational support as well as project implementation for all voice and data site transformation projects.I am also responsible to manage the outsourced service providers who support DXC in the region.

Cyberjaya, Selangor, Malaysia

Major highlight during my tenure was the Divestiture Management Office (DMO) Program where I was leading my Data and Voice Operations teams to split the HPE network and newly formed DXC company by April 2017. This was a huge success due to the number of sites separated over a four month period.

Selangor, Malaysia

APJ Voice Operations Manager responsible for infrastructure and unified communications (UC) support. Leading team members spread across APJ (Malaysia, Singapore, China, India and Australia).Major highlight during this time was the Separation Management Office (SMO) Program where I was leading my Voice Operations team for the separation of HP and HPE which happened in September 2015 and was a huge success. The end goal was to have independent Voice Solution for both HP and HPE companies by the end of the project.

Cyberjaya

I was responsible for the C3 Network Team which was both Level 1 and Level 2 network support team that supported both Voice and Data services globally for Dell Internal IT.

Selangor, Malaysia

I was selected to Head the Hosting Services which was a new revenue generating business concept where DHL customers host their application services on DHL IT Services infrastructure like Unix, Wintel, MS-SQL server, Oracle database server or whatever their choice of infrastructure. My team will then meet customers on monthly basis for service review as there were SLAs to measure the service performance and opportunity to sell more capacity based on business requirements.

Selangor, Malaysia

I was responsible for supporting the EMEA Order Management systems which was the core of Dell's PC business back in the day.This was Mission Critical systems and any failure would lead to the EMEA factory coming to a complete halt and loss of revenue due to orders stopped flowing to the back end factory systems.This was also one of the most challenging roles as I was new to people management and the role was also very demanding due to the nature of the EMEA business.In 2009 I was chosen to lead the Dell Global Telecom Command Center Voice Team also based in Cyberjaya.The role of my team was to support all the Avaya VOIP infrastructure globally (Americas, Europe and Asia). This was during the time when Dell had like 40 to 50 thousand contact center seats globally.

Selangor, Malaysia

I was responsible for HP Unix administration for DHL data center in DHL IT Services Cyberjaya, Selangor, Malaysia.I was also later promoted to Team Lead to support the HP Openview Service Desk application and servers hosted in DHL Cyberjaya.During my tenure I was nominated to travel to Sydney Australia to participate in the HP Openview Conference in 2016.This was very useful as the DHL Openview Service Desk was highly customized and there were many integrations with external systems that needed deeper knowledge and understanding.

Diploma In Business It, Information Technology

Education record