John B Coffee Email & Phone Number

Kure Beach, Nc, Us

Vets2Harvest's mission is to provide a stress-free environment for veterans coping with PTSD, depression, and anxiety. By offering a space where veterans can immerse themselves in the act of gardening and cultivating fruits and vegetables, Vets2Harvest is not only providing a therapeutic outlet but also a pathway toward healing and growth. Engaging in hands-on activities like gardening can serve as a form of self-expression and a means for veterans to connect with nature, find solace, and experience a sense of accomplishment through the literal fruits of their labor.

• Operated Tasting Room – ensuring guests receive amazing customer service experience.• Handling 2000 cases per year, handling active rotational inventory managed weekly.• Managing Social Media Platforms, engaging customers in marking campaigns.• Aiding when needed in additional platforms – racking, bottling, & spraying.• Supporting Operations for 18-acre vineyard, on a 101-acre estate

• Planted 14K+ vines in a new vineyard operation of approximately 12+ acres.• Cared for Vineyards and Orchards of Quinstock Farms, harvested farm-to-table vegetables.• Assisted in brewery operations at Twin Oast Brewery, another Smith family venture.• Harvested a few bushels of grapes 4 months after original planting, an unheard-of timeframe.• Aiding when needed in additional platforms – racking, mobile bottling platform, spraying, & field management operations.• Supporting Operations for 100+ acre estate in the heart of Catawba Island, on Lake Erie.• Heavy equipment operation: D5H Dozer, 315C Excavator, 5115M, 5105EV, & skid steerer.

Ithaca, Ny, Us

• Engaged in outreach efforts to recruit veterans and provide them with information about the resources available to support their transition from military service to academic life.• Offered guidance and assistance to veteran applicants, helping them navigate the admissions process and access the support services they may need.• Provided veteran applicants with detailed information about their applications, ensuring they had a clear understanding of the requirements and procedures.• Addressed inquiries and answered questions from veteran applicants, helping them feel supported and informed throughout the application process.

Ithaca, Ny, Us

School of Integrative Plant Science – Horticulture Section• Aided student research in Viticulture at School of Integrative Plant Science, Horticulture Section• Ensured grape counting stayed focused, providing cluster & grape weights

Washington, Dc, Us

Logistics Assistant - Non-Political - Washington, DC 40+ hours per week 10/2017-6/2018Operations Supervisor: Richard Chasez (540) 775-9190; (Retired)• Held Top Secret Security Clearence; Full Time/Permanent Position • Member of Staff Advisory Council (SAC) - Redesigned and managed the EOP.GOV website and thirty-two corresponding sub-SharePoint sites, ensuring that information was updated weekly to maintain relevance.• Co-wrote administrative leave for fitness policy for OA, which the agency director implemented, enhancing operational efficiency and employee well-being within the organization.• Managed the handling and coordination of 14,000 Presidential gifts, 12,000 time-sensitive items, and 3,900 Presidential pelicans, ensuring proper care and timely delivery of these items.• Demonstrated effective coordination and communication skills in managing the flow of information, and organizational skills in handling valuable and sensitive materials, contributing to a smooth operation.• Personnel Security Operations (PSO), overseeing the archiving of departing EOP personnel files and security clearances to maintain data security and compliance. Spearheaded the digitalization of active personnel files, scanning and archiving 300k files to streamline record-keeping and accessibility for personnel information.• Operated the Central Correspondence Facility for the OA in the EOP, overseeing logistics and special projects.

Washington, Dc, Us

Mail Assistant - Non-Political - Washington, DC 40+ hours per week 9/2015-10/2017Operations Supervisor: Jerry Stubbs; (202) 395-7005; jstubbs@oa.eop.gov • Held Top Secret Security Clearence; Full Time/Permanent Position• Supported the enrollment process for over 4,000 Personal Identity Verification (PIV) cards, ensuring proper printing and activation through the US Access system. Played a key role in maintaining secure access to facilities • Managed a high volume of incoming presidential mail, processing 4.32 million pieces, including 141,000 accountable items. Ensured the timely and accurate distribution of presidential correspondence.• Collaborated with the United States Secret Service (USSS) to coordinate secure delivery routes for presidential correspondence, prioritizing safety, and confidentiality. Implementing protocols maintaining unit integrity.• Contributed to the logistical support for Senior White House staff during the Eagle Horizon Exercise 2017, demonstrating flexibility and adaptability in a high-pressure environment; ensuring operational readiness.• Demonstrated meticulous attention to detail in cataloging and storing historical documents, by archiving paperwork spanning from 2000 to 2017, organizing, and preserving over 70,000 items for use in presidential libraries.• Exhibiting expertise in coordinating logistical operations and ensuring the success of strategic EOP exercises.

Washington, Dc, Us

Application Services Program Specialist - Denton, TX 40+ hours per week 10/2017-11/2017Mentor: Cheryl Sellers – FEMA Headquarters, Washington, DC; (retired)• Held Top Secret Security Clearence; Temporary Detail (45 days)• Successfully processed a backlog of over 56,000 incomplete applications, ensuring that all necessary information was assembled and verified. Assisted disaster survivors in completing registration forms and entering data.• Participated in disaster response efforts in various locations, including Florida, Georgia, Texas, California, Puerto Rico, and the US Virgin Islands. Provided guidance and support to individuals navigating the registration process.• Handled Tier I and Tier II support, resolving issues and escalating more complex cases as needed to ensure timely resolution. Fielded calls on the help line, addressing inquiries from disaster survivors seeking assistance.• Employed innovative problem-solving techniques to address challenges faced by disaster survivors, ensuring effective registration intake and compassionate assistance.• Offered general status updates to applicants, keeping them informed about the progress of their applications and any additional steps required; worked diligently to expedite the processing of these applications, enabling timely assistance to the survivors in need, while providing consistent and dedicated support to the affected communities. • Balanced creativity with adherence to established policies and procedures, maintaining compliance while finding solutions tailored to each unique situation; collaborated with relevant stakeholders to streamline the fund distribution process and minimize delays, prioritizing the well-being of the affected families.

Washington, Dc, Us

Mail Clerk - Newport, RI 40+ hours per week 2/2015-9/2015Operations Supervisor: Donald “DJ” Darling (retired) • Held Secret Security Clearance; Full Time/Career Conditional Position • Managed the processing and distribution of mail for fifty-four units, spanning various branches of the military such as the Navy, Marine Corps, Army, Coast Guard, and NOAA; ensured the accurate sorting, routing, and delivery of mail and packages to personnel within the units, maintaining high standards of reliability in the postal operations.• Oversaw the day-to-day operations of the Consolidated Mail Facility, adhering to USPS regulations and guidelines to ensure the secure and timely handling of mail; implemented best practices in mail management and logistics, maintaining accurate records, and monitoring delivery processes to uphold service and customer satisfaction.• Coordinated mail services with external carriers such as USPS, FedEx, and UPS, optimizing shipping methods and tracking procedures to facilitate the smooth flow of mail in and out of the facility.

Columbus, Ohio, Us

Customer Relations - Resolution Specialist Supervisor: Bill McFarlane•. Provide support for BMW of North America, Mini USA, BMW Motorrad, and Rolls Royce Motorcar.• Handled daily conflict resolution, while upholding an excellent level of customer service.• Researched customer requests on a case-by-case basis and followed up with the resolution.• Fielded high volumes of customer inquiries and requests.• Average after call work year to date, under two minutes.• Average follow up with customer year to date, two and a half days.• Maintained ever-expanding base of product knowledge.• Assisted in training new associates, fielding questions and inquiries through training bay.

White Sulphur Springs, West Virginia, Us

Front Desk SupervisorSupervisor: Jack Olshan • Operated front desk for 700+ guest rooms, cottages, and estate homes on a 10,000-acre resort.• Trained & Upheld Forbes 5-star and AAA 5-diamond level of customer service.• Involved in daily operations with arrivals, departures, and account settlements.• Responsible for room assignments, cash safe operations, and end-of-day cash-outs.• Provided guests with additional services through concierge and reservations through the use of Opera hotel systems, Spa & Golf Concepts.• Handled daily conflict resolution at a managerial level.• Answered vast volumes of calls regarding resort operations and accounting inquiries.

Sandusky, Ohio, Us

Front Office Manager Supervisor: Melissa McClure• Managed front office operations at three properties - Sandcastle Suites (187 rooms), Lighthouse Point (104 rooms), and Camper Village (209 RV sites). • Responsible for handling daily amusement park ticket sales with over 3.2 million guests annually.• Handled daily conflict resolution at a managerial level.• Responsible for room/site assignments, cash safe operations, and account settlements. • Supervised & assisted team members in daily operations with registrations, arrivals, & departures. • Assisted in housekeeping operations and end of season closings at six resort properties.

Randolph Afb, Tx, Us

2nd Air Postal Squadron - Detachment 4 Ataturk Havalimani International Airport - Istanbul, Türkiye Active Duty/E-5Military Postal Operations - Special Duty Assignment – 8M000 Secret Security Clearance• Led the Military Postal Operations team responsible for coordinating the efficient handling and processing of military mail, overseeing key operational areas to ensure optimal performance.• Managed the daily operations of the Aerial Mail Terminal, coordinating the receipt, sorting, and dispatch of mail to various global destinations; While organizing & preparing manifests to track shipments and billing documentation.• Coordinated the dispatch of a diverse range of mail and packages to a network of thirty-one international destinations, while collaborating with twelve commercial carriers to ensure timely and secure transportation.• Managed the specialized mail needs of high-profile recipients, including personnel from the Department of Defense, Department of State, and NATO, ensuring confidentiality and security in mail handling procedures.• Oversaw the Postal Supply Section, ensuring adequate inventory management and timely procurement of supplies essential to the postal operation. While utilizing DRMO to distribute unused supplies to forward operating bases.• Implemented quality control measures to verify the accuracy of shipments and minimize errors in processing, contributing to the successful management of a large-scale postal operation; 1.3 million pounds of mail annually.• Provided comprehensive training to personnel in vehicle control operations, equipping them with the skills and knowledge to effectively manage transportation assets and ensure operational efficiency.• Demonstrated proficiency in operating heavy equipment to support logistical operations, contributing to the smooth flow of mail and packages within the postal facility.

Randolph Afb, Tx, Us

Air Force Special Operations Command (AFSOC) -Active Duty/E-4 - Secret Security Clearance• Meticulously processed awards and decorations as the Assistant Executive Editor of the Wing Commander for the 1st Special Operations Wing (SOW), ensuring that recognition was properly given to deserving personnel.• Crisp attention to detail and dedication to honoring service members' achievements contributed to maintaining morale and esprit de corps within the wing.• Readily handled protocol duties for the 1st SOW, thoroughly arranging events and engagements for visiting dignitaries and foreign generals.• Demonstrated expertise as an Accountant for Food Service, playing a critical role in managing the financial aspects of the dining facilities.• Shouldered responsibility for the Meal Ready to Eat (MRE) inventory, valued at over $500k, proficiently overseeing large-scale inventory management.• Serving as a member of the Search and Recovery Team, operating within the Area of Responsibility covering Florida, Georgia, and Alabama. Participated in search and recovery missions accentuated the teams' readiness to respond to emergencies; providing crucial support to local disaster teams.• Commanded the Mortuary team during three deployments, immersed in the honorable and meritorious transfer of the remains of fallen service members.• Oversaw the demands of customer service across nine facilities as a Quality Assurance Personnel, ensuring that service standards were consistently met.• Oversaw front desk operations and reservations for 275 rooms Lodging as a part of Air Force Inns, accommodating over 35,000 guests annually.• Managed four dining facilities involved in overseeing the service of over 700,000 meals with an impressive 98% satisfaction rate.• Served as a Rations Warehouse Supervisor, responsible for receiving and dispatching daily orders for seven dining facilities. Certified as an Air Force Librarian, Resource Center Manager, and Heavy Equipment Operator.

Bachelor Of Science - Bs, Interdisciplinary / Viticulture And Enology, Plant & Food Sciences, & Business Administration

Restaurant, Hotel, And Fitness Management

Diploma