Retired in May 2024Program Manager - driving complex cross-line of business operational and regulatory programs for the Home Lending group. • Home Lending program manager to deliver compliant records management capability across multiple platforms, including 300 applications, 500 SharePoint sites, and 1200 shared drives. Remediations will reduce risk and significantly strengthen business and technology controls. • Led multiple work streams in two different lines of business supporting a $200MM multi-year program to convert 1.2MM Home Equity loans and 330K Auto Finance loans from a legacy servicing system to other existing servicing systems. The program included 2.6MM programming hours, delivered $40MM in annual savings, simplified business processes and the control environment, and improved both the customer and employee experience. • Assistant program manager for the Home Lending production efficiencies initiative to formalize governance processes and identify and deliver expense reductions. Home Lending achieved $36MM in savings in the first year of the initiative (over 900% of target). • Developed, established governance and controls for, deployed, and managed the decommission process for all Home Lending applications. Implemented a streamlined process for low risk applications and tools, which reduced the decommission timeline by 60%. Completed 635 decommissions in the first three years of implementation. Process identified as a best practice within Consumer and Community Banking. • Led the effort to open the first 24 Chase Homeownership Centers to provide personal assistance to homeowners facing foreclosure as a result of the 2008 financial crisis. Coordinated the identification of real estate, recruiting and hiring of 250 staff members, training design and delivery, and the opening of the centers, all within 90 days of project initiation.

Senior Project Manager. Responsible for managing high level cross-functional projects and programs for the Home Loans Production group. • Assistant program manager for a $150MM program to deliver a new integrated point of sale (POS)and fulfillment application for use by both Home Loans origination channels. The first channel to deploy the application achieved productivity improvements of over 40%.• Managed the outsourcing of residential appraisals to two national vendors, saving the company over $6MM annually.• Led the delivery of a new web site for Wholesale brokers to use as their point of sale system. Project went from initiation to development complete in five months, and deployed on schedule in nine months. In the first 90 days, broker adoption increased by more than 25% compared to the previous web site, and the new site directly contributed to immediate significant and measurable improvements in loan processing cycle time and customer satisfaction.

Director of Administrative Services. Responsible for a budget of $4MM and a staff of 60 providing 3000 employees in three states with a broad array of cost-efficient, high quality administrative support services. • Consolidated multiple express courier contracts into a single program, reducing annual expenses by $200K. Conceived and implemented an innovative “one touch” mail handling/response initiative that reduced the time required to respond to customer inquiries from five to two days.• Led a review of the corporate insurance program, discovering that accruals had been double-posted and returning $1.2MM to the general operating fund.• Managed the efficient expansion of an internal records storage facility by 150% and recouped expansion costs of $210K in nine months.

Second in Command of one of the U.S. Navy's 12 aircraft carriers. Functioned as Chief Operating Officer, responsible for the accomplishment of organizational goals for 19 departments and a crew of 2500 officers and enlisted personnel.• One of three eligible Commanders Navy-wide selected for early promotion to Captain, U.S. Navy in 1996.• Directed quantifiable readiness improvements resulting in the ship's progression from non-deployable to deployable in nine months, and its selection as the #2 of 6 East Coast aircraft carriers.

Accountable for six aircraft, 200 personnel, and every aspect of training, readiness, aircraft maintenance, safety, and personnel / administrative management during intensive training and operational deployments aboard aircraft carriers.• Ranked #1 of 8 squadron Commanding Officers in Carrier Air Wing Three.• Won the Vice Admiral James Bond Stockdale Award for Inspirational Leadership, the Navy's most prestigious leadership award, and two other personal awards for leadership and airmanship.• The squadron won the top Atlantic Fleet annual readiness award (the Battle "E") and nine other awards for operational readiness, aviation maintenance, safety, and public relations.