• Produce and implement a product line plan for Zen’s Shared hosting portfolio including; market and competitor analysis, product roadmap, pricing & launch strategies, financial projections and recommendations and actions for improvement.• Assist in the development of the Shared hosting strategy, steering the direction of the requirements for new products and services, product enhancements and service improvements. • Identify new business opportunities for the portfolio and develop business proposals to address these opportunities.• Identify opportunities to generate increased sales volume, through up-sell and cross-sell activities to existing customers, and the acquisition of new customers. • Drive timely and effective product enhancements and developments from both an internal and external customer perspective. • Monitor product performance on a monthly basis and work proactively with internal stakeholders to maximise the success of products in terms of unit sales, margin contribution, operational performance, customer satisfaction and retention.• Undertake detailed competitor analysis and develop understanding of competitor market share and product set. Use this information to support business development strategies which seek to draw out key benefits of Zen versus the competition within each segment• Working with the Marketing team develop plans to build Zen’s profile in each segment, effectively communicate with existing customers, maximise sales opportunities and support customer retention. • Developing close working relationships with internal stakeholders and third party vendors. Work closely with sales teams (direct and indirect) to gather market intelligence.• Provide market and commercial input to the company's annual business planning• Keep abreast of latest product, technology and service developments within the industry

Responsible for managing the support service functions of Windows and Linux hosting, BT supplier interaction, CPE development and diagnosis, Security and Abuse and SIP/PBX development.

An experienced Team leader in a busy ISP environment, driving through change and managing special products and services. Developing team members and recruiting/ interviewing new members of staff

Technical support for an Award winning, market leading premium business ISP.Supporting ADSL, SDSL, Windows and Linux Based Hosting, E-mail and related hardware across Windows and Mac OS Platforms.Understand a range of needs of business and residential customers. Showing patience and communicating accordingly.Requiring the ability to think laterally and creatively to resolve customer problems while using a structured thought process.Technical trainer of new inductees, preparing new staff for the technical support role through a personally constructed training plan.

Mobile support engineer covering 50+ GP practices and dental surgeries throughout Tameside.All aspects of IT from troubleshooting and maintenance to full site installs and repairs of supported hardware and site audits.Quickly and effectively solve customer challenges.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.