John Ballantyne Email and Phone Number
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John Ballantyne personal email
Financial Service Learning Professional, Delivering Empowerment to Partners. Thrives on turning can’t do to can do.Over 6 years’ experience in designing and delivering training curriculums.Curriculums that cover, financial concepts, systems and personal development.Proficient in delivering content, in class, virtual or on demand, on line content.Creating and maintaining an on-line Knowledge base that is accessed daily by an audience of over 600.Successfully transitioned training and Knowledge base content for a company migration.Proven ability to manage teams, or be the team, or collaborate and contribute to a team’s success.Prospers from the interaction with others and gaining from different perspectives. Embraces change, and acknowledges the power of evolution in society and business.Utilizes statistics to balance curriculum content.Extensive knowledge of the investment industry. Excellent interpersonal skills that align with all levels of staff.Ability to translate financial and regulatory concepts to technology partners.Delivered relevant curriculums within a service provider environment. Service provider to over 50 financial institutions.
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Training SpecialistAgf Investments Inc. Aug 2011 - PresentOntario, CanadaCurrently within a team of 3, delivering and creating innovate training modules to a wide audience. Presenting a training style that empowers internal clients, external clients and vendors to succeed. Able to deliver training in multiple financial products, processes and financial services systems. Both existing and new technologies. Creating and developing relevant documentation that covers broad and complex subjects that is easily accessible and is targeted to internal and external clients. -
Senior SupervisorCiti Jul 2010 - Aug 2011Mississauga, Ontario, CanadaLed the “Platinum Client Service Team” to deliver consistent and exceptional client service on behalf of our platinum clients. Mentoring and inspiring confidence in 12 client service representatives. Collected and distributed to external clients’ complaint resolution and privacy breach items. Decreased attrition and increased job satisfaction within the team, which was evidenced by Voice of the Employee Surveys. -
Senior Supervisor Estates And Special ServicesCiti Jan 2009 - Jul 2010Mississauga, Ontario, CanadaExclusively managed an experienced team of 10 representatives in the effective, timely and accurate tasks that involve settlement of estate accounts and related tax reporting; management of RESP electronic filing and processing; successfully launched TFSAs and implemented procedures to support the new product; monitoring and resolving RRIF, LIF and NSF control reports.
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Supervisor, Exceptions ProcessingCiti Mar 2006 - Jan 2010Mississauga, Ontario, CanadaJointly, directed a team of up to 30 service representatives in the successful resolution of “not in good order” items, related to the processing of various financial transactions. Instilled confidence and trust within a team that would frequently exceed expectations and service levels that they were set.
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Customer Service RepresentativeAgf Investments Inc. Dec 2003 - Feb 2006Mississauga, Ontario, CanadaConsistently delivered proven outstanding phone calls to financial advisors and investors along with accurate processing, across a wide range of products, transfer agency systems and transaction types.
Frequently Asked Questions about John Ballantyne
What company does John Ballantyne work for?
John Ballantyne works for Agf Investments Inc.
What is John Ballantyne's role at the current company?
John Ballantyne's current role is Training Specialist at AGF Investments Inc..
What is John Ballantyne's email address?
John Ballantyne's email address is jo****@****agf.com
Who are John Ballantyne's colleagues?
John Ballantyne's colleagues are Annmarie Thompson, Sherry Xu, Nabeel Khursheed, Andrew Gillis, Al Kassam, Pfp, Anumita Banerjee, Graham Smith, Cfa.
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John Ballantyne
Toronto, On
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