John Ballou Email and Phone Number
John Ballou work email
- Valid
- Valid
- Valid
- Valid
John Ballou personal email
John Ballou phone numbers
As a Vice President of CPS at Goldman Sachs, I lead a team of operations professionals who are responsible for delivering exceptional customer service and driving business performance. I have over 20 years of experience in the financial services industry, with a focus on process improvement, customer relationship management, and lean management systems.I am also an Adjunct Instructor at Westminster University, where I design and teach courses on business analysis, strategy, and corporate structure. I enjoy sharing my knowledge and expertise with professionals and non-traditional students, and helping them develop their skills and careers. Teaching and coaching are my passions, as well as hiking and running in the mountains with my dog.
Goldman Sachs
View- Website:
- goldmansachs.com
- Employees:
- 65498
-
Senior Vice President CpsGoldman SachsSalt Lake City, Ut, Us
-
Vice President CpsGoldman Sachs Aug 2023 - PresentNew York, New York, Us
-
Adjunct InstructorWestminster College May 2018 - PresentSalt Lake City, Utah, UsCurriculum design and instruction. Classes covered include Internal Analysis, External Analysis, Corporate Structure with an emphasis on Human Capital, and Analysis of Business Level Strategy. -
Vice President OperationsGreen Dot Corporation Sep 2021 - Aug 2023Austin, Texas, Us -
Lean Management System Architect And Master CoachDiscover Financial Services Oct 2018 - Sep 2021Riverwoods, Il, UsPlan and execute deployment and maturation of the Discover Management System to ~8000 people in 4 sites across the country- Lead a team of highly skilled change professionals- Leadership and system coach for Director and Officer level leaders- Focus on targeted improvement cycles, identifying highest value work, and delivering operational excellence -
Regional Operations DirectorDiscover Financial Services 2005 - 2018Riverwoods, Il, UsRegional Director of Operations Credit Operations• Direct 24x7 inbound and outbound center handling acquisition, new accounts, verification, and fraud processes• Top performing center in all customer facing metrics 10 of 12 months in 2018• Improved defect rate over 120 basis points in 15 monthsRegional Director of Operations/ General Manager of Utah Processing Center• Operations and P&L management of 24x6 production facility processing statements, letters, card personalization, enterprise imaging, and back office functions for entire DFS card portfolio and integration of new banking businesses – P&L responsibilities of >$100MM• Leveraged lean methodologies to reduce operating expenses ~$14MM • Designed and implemented new contract to hire model to provide greater flexibility and reduced labor cost ~$400K annually • Co-led pilot to stand up an education program for high potential field leaders to complete a BBA degree – program has 3 graduates to date with 15 scheduled to graduate in May 2019• Partnered with Westminster College to deliver an executive leadership program to high potential talent in Utah region Regional Operations Director Marketing Services/Customer Service• Direct daily operations of inbound/outbound sales and retention center • Led organization through shift caused by economic crisis and changes in market dynamics while maintaining top performing center for 2008 and 2009• Partnered with Marketing and Workforce teams to redesign call flows and prioritization of call routing and handling proceduresRegional Director of Operations/Director of Collection Strategies, CMA Division • Direct daily operations of inbound/outbound collections center for medium and high risk credit portfolio• Awarded President’s Plate for top performing site 2005 for Customer Service Division• Top collections site 2005, 2006 and 2007 for loss rate
-
Director Of OperationsHispanic Teleservices Apr 2002 - May 2005Director of Operations/New Site Implementation – Guadalajara, Jalisco, Mexico• Project leader for startup of new 500 seat site including site selection, design, voice and data network plan and client placement Director of Operations – Garza Garcia, N.L., Mexico• Direct daily operations and productivity of two sites comprising 820 seats for multi-client phone and e-mail operation -- team grew from ~50 CSRs to over 1500 CSRs during my tenure• Responsible for the execution of performance requirements for ten clients with seventeen lines of business in the telecommunications, wireless, financial services, pre and post write-off collections and internet service provider industries• Leading acquisition site for ISP client with thirteen total sites for 2004• Key participant in strategy sessions with clients regarding marketing and targeting US Hispanic market• Participated in C level sales presentations and contract/ service level agreements to potential and existing clients • Led start-up operations for new site that went live in September 2002
-
Sr. Operations ManagerConvergys 1997 - 2002
John Ballou Skills
John Ballou Education Details
-
Westminster UniversityGeneral -
Westminster UniversityMastering Leaderhip Certificate
-
Westminster UniversityMaster Of Business Administration - Mba
Frequently Asked Questions about John Ballou
What company does John Ballou work for?
John Ballou works for Goldman Sachs
What is John Ballou's role at the current company?
John Ballou's current role is Senior Vice President CPS.
What is John Ballou's email address?
John Ballou's email address is jo****@****ial.com
What is John Ballou's direct phone number?
John Ballou's direct phone number is +184731*****
What schools did John Ballou attend?
John Ballou attended Westminster University, Westminster University, Westminster University.
What skills is John Ballou known for?
John Ballou has skills like Call Centers, Leadership, Customer Experience, Vendor Management, Workforce Management, Process Improvement, Bpo, Call Center, Operations Management, Team Building, Strategy, Management.
Who are John Ballou's colleagues?
John Ballou's colleagues are Anna Zabala, Bryan Gronau, David Muehrcke, Sam Walker, Hitesh Joshi, Adil Alvi, Stephanie Raimo.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial