John Balouris Email & Phone Number

Sunnyvale, California, Us

New York, New York, Us

• Conducted post-sales technical project management and lifecycle representation for healthcare companies, universities, and major national brands.• Directed corporate and enterprise client support and communication.• Administered Microsoft SharePoint environments and coached clients through web design of corporate intranet sites.• Created and engineered from scratch, the entire Salesforce platform that LiveTiles uses today.• Championed client retention and product adoption through facilitation of onsite and digital client training.• Managed tracking of upsells and client satisfaction (NPS) scores.• Established a Client Notification System to alert clients to persistent and open technical issues.

Portland, Or, Us

• Implemented technical services and compliance software installation for enterprise level financial organizations.• Conducted corporate training for clients to boost product confidence within book of business.• Ranked as a Salesforce Power User with over 7,000 successfully resolved Salesforce Cases.• High Value client post-sales and lifecycle representation with direct experience communicating with Corporate and Executive Level contacts. • Managed client satisfaction (NPS) scores, retention, and adoption rates.• Supported DNS & TCP/IP email settings for client’s email systems.

Portland, Oregon, Us

• Counseled and empowered member base through easier to resolve identity theft concerns and provided resources for further action .• Initiated incoming cases by fielding phone calls and email queue for clients with more serious, difficult to resolve instances of identity theft.• Provided technical support for online membership services.

New York, Ny, Us

• Achieved over 90% corporate branch security audit for two straight years.• Crafted schedules for a staff of 10 employees.• Coached employees through daily branch security policies.• De-escalated clients requesting to speak to management regarding advanced financial situations• Balanced a teller drawer with tens of thousands of dollars to the penny consistently through my entire employment period with the bank