As an IT Support Technician at Chewy, I provide technical assistance and troubleshooting to clients and internal users across various platforms and systems. I have over three years of experience in IT support, having previously worked as a Technical Support Lead and Project Manager at Net X IT Solutions, where I managed a team of six technicians and oversaw multiple IT projects from inception to completion. I am proficient in Office 365 administration, network administration, and technical support, and I am always eager to learn new skills and technologies. I am currently pursuing a Bachelor of Science degree in Cloud Computing at Western Governors University, with the goal of advancing my career and expanding my knowledge in this rapidly evolving field. I am passionate about delivering high-quality service and solutions to customers and stakeholders, and I enjoy working in a collaborative and dynamic environment.