John Bantayan Email and Phone Number

PROJECT VERIZON●Execution of specific areas of responsibility/deliverables with minimal supervision●Serving as a functional expert for a program or a defined set of programs. Applies knowledge of the enterprise, business system and industry to the project team, supporting or interfacing with their program/project or defined set of projects/programs.●Responsible for the logical configuration of network equipment (both Customer Premise and Network) via thorough routing concepts skill set including Cisco, Juniper, and Nortel and Adtran platforms. ●Ensures configurations meet customer expectations as well as industry and product standards. Responsible for accurate back office system data record management. ●Supports customer activations and is responsible for configuration adjustments as required for management acceptance testing. Professional Competencies and Experience

Providing first Level of either hardware or software technical support.Monitoring, responding to or escalating incoming IT -related issue and request.Deploying and setting up personal computers to employee in accordance with the Company's prescribed standard of hardware, software and network infrastructure.Providing technical services to support and assist users in their daily automated processes and task in relation to all business application and prescribed software within offices.Assisting in the preventive maintenance of all the IT system and hardware.Analyzing system performance, running health check and implementing tuning improvements.Keeping an inventory of all related IT equipment, software and license user.

* Pacom GMS monitoring by ways of handling alarm in BPI branches nationwide.* Camera viewing where thorough 24/7 monitoring of BPI branches is done to ensure safety and security of employees, clients, & surrounding area.* Call handling amongst security personnel throughout all BPI branch for better collaboration. * Spot checker of all Motorized Roving Guards (MRG) to assist in making the designated patrol plan is followed especially in times of emergency on site.

* Shows good effective customer service and soft-skill communication techniques to present solutions, overcome objections or to convince client;* Responds to telephone inquiries about the company’s products or services following standard script and procedures. Investigates customer’s complaints and resolve the issues.* Documents details of telephone conversations and actions taken.